Oct 23
Had the most wonderful and amazing experience with my loan officer Monica!! She and the team went every step of the way and helping with the loan process for me and my family has been so amazing, they walked us through everything step by step as well as being so helpful with any questions or concerns that I or my husband had, as the whole process was time consuming and a lot of difficult work. They also made sure that my loan application would go through and approved. Monica helped me and my family every step of the way!! Words cannot express how thankful I am of her. Without her I wouldn’t know or even where myself and my family would end up today!!
Sarah Sardella
Aug 28
Monica Botelho provided professional, yet friendly guidance and support. She promptly addressed any questions I had. I felt like I could rely on her to get me through the loan process.
Diane
Aug 20
Our experience at Bank 5 pursuing a mortgage loan was excellent. What can be a very difficult endeavor was made easy by Monica Botelho, our loan officer. She was helpful, always available, and enthusiastic when answering all our questions and providing recommendations, tips, and tricks. My fiancé and I are first time homeowners and are confident because of Bank 5 as we enter this new chapter of our lives. I will and have recommended Bank 5 to everyone I know. They are wonderful!
Aleece Jule
Jul 18
Monica Botelho is the best mortgage loan officer! She was always there for us whenever we had any questions and answered them promptly and as many times as we needed. As I’m sure many of you know, the process of getting a mortgage loan can be quite stressful. But the experience Monica provided for us was as easy as it could be and we are truly grateful for that. Go see her..you won’t be disappointed!
Stephanie
May 01
Monica Botelho was my loan officer. She was awesome and helpful. She even called me after hours to make sure I was doing the right thing when i was confused. I would definitely recommend her to anyone interested in a home loan .
Don Levesque
May 01
Monica Botelho was my mortgage officer at Bank Five and she was such a pleasure to work with. Very responsive and knowledgeable in what she does. I hope I have an opportunity to work with her again!
Theresa Gomes
Oct 10
We had such a positive experience working with Monica Botelho! As first time home buyers we had no idea what to expect from the process, nevermind how to begin. Monica is generous, knowledgeable, and always willing to answer any and all of our questions. She made the whole process smooth from the beginning! Her drive to find what is best for the customer can be seen in every ounce of her work! We are looking forward to continuing to work with Monica and will recommend her wholeheartedly.
Cecille Pereira
Oct 04
We've been dealing with Monica since last year with 2 of our loans. She has been efficient, flexible, professional, yet warm, and she feels like family! She always makes herself available and goes above and beyond expectations! We've built trust with her and will continue to use her thank you!
T.C.
Oct 02
Monica Botelho works with me on my application and she gets me lower rate she was pleased to work with her thanks Monica
Maroun Ellakis
Oct 01
This is the second mortgage Monica has put together for me. Both experiences could not have been better. I travel for work so organizing things like this can be a bit of a challenge. Monica went above and beyond to ensure the process went smoothly. She made herself available any time of day to answer questions I had. She took point on everything to make sure nothing was missed, to include running documents around herself when needed. In both cases Monica focused on timing the market perfectly to get the best rate possible (a real challenge in times like these). Simply put, Monica will not just sell you a mortgage, but act as a partner from start to finish. I fully intend to work with her for future purchases.
Jeffrey Szala
Sep 29
I recently refinanced my home, Monica went above and beyond from start to finish, she was very informative and got it all done quickly, she was always available if I had questions or concerns, Thank you very much!
Kimberly
Sep 29
Monica Botelho, the loan officer that handled our loan process was great. She made herself available to us whenever we had a question and was very thoughtful. She made the entire loan process very easy to go through. I would highly recommend her services to friends and family. She’s definitely an asset to the bank five family.
Robert Jacob
Sep 29
Monica Botelho was phenomenal to work with! I told her what I needed and she arranged to meet the very next day along with sending me a list of everything that was needed in order to speed up the process for our loan. She kept me in the loop every step of the way and was constantly in contact with me with anything else that was needed in order to have the quickest turn around time for our loan. She also went out of her way to answer my many many questions. I have worked with her in the past as well and look forward to working with her again for any of my future financial needs.
Erica Dias
Sep 29
Monica Botelho got us a great mortgage rate in a really rough environment - not only that, but we closed on our house in what must have been close to record time!
Thanks Monica!
-Nick + Danie
Nick Ravs
Jun 21
Mônica she was great. From beginning to the end she was the for us thru our process of buying our first house. Mônica is a wonderful person .
diana medeiros
Apr 21
Financed a new home through bank5. Loved working with Monica B., very knowledgeable and was always available to answer any questions, truly made buying another home a breeze.
Dan Almeida
Apr 13
It was the best experience I ever had getting a loan from any institution do in part to wonderful employee’s mainly Monica Botelho which answered any and all questions I had also guided me through the whole process like I was a family member
Rick Cordeiro
Dec 30
Monica went above and beyond!
Teresa
Dec 08
I was looking to eliminate the PMI on my mortgage payment. I contacted Monica, who handled my mortgage. I made her aware of my intent. She handled any paperwork that need be and put the process in motion. Monica has always been very helpful with any questions or needs I have had, and continues to help whenever I reach out to her.
Rick
Dec 01
We had the please of working with Monica Botelho through the process of purchasing our new home. From beginning to end she was there for all our questions, concerns and we couldn’t have been luckier to have her work with us.
Darlene
