Call Center

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Here to help you.

We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Scroll down for our Call Center hours, and check out our Contact page for information on how to reach us by email, video banking, or chat.

Gina Smith
Contact Center Manager
Gina.Smith@bankfive.com

Call Center

Address & Phone:

79 North Main Street
Fall River, MA 02720

Call: 774-888-6100

Fax: 508-646-4948

Hours:

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Location Features:

Languages Spoken:

English
Portuguese
Spanish
French Creole

Dec 11

Doing business with a banker you can trust makes all the difference. courteous, knowledgeable "does what he says he will do when he says he would do it the way he said he would do it

Michelle

Dec 11

Always great! They listen!

Kirk Whiting

Dec 11

You serviced my zero interest loan for a heating system..the process was easy and pleasant

Susan

Dec 10

Everyone I interacted with was very helpful and knowledgeable.

Grace

Dec 10

Polite courteous still having issues making sure that it is paid directly every month so I don’t know if the first payment has even happened.

Dec 10

The lady made it a breeze.

Peter L.

Dec 07

The customer service! I was greeted with a smile, was asked what could she do for me. In a matter of minutes my transaction was completed.

Chuck Williams

Dec 04

Bank5 is one of the best banks there so. Profesional and enjoy working & helping there clients

Rita

Dec 03

Muy buen trato y excelente servicio

Nivia

Dec 03

Very professional & helped solve the problem by looking into the matter. Always excellent customer service.

Rita

Nov 27

Great customer service

Paula 7

Nov 26

representative gave me all info needed for renewal and options. very pleasant to talk to.

Richard

Nov 26

awesome glad doing business there

Donald

Nov 26

The experienced rep, prompt reply the kindness and friendly staff. Very much everything from the start of the loan application to the closing! Love it. Thank you guys.

Abed

Nov 26

The fact that Jared was attentive to getting the best rate on my c d for me and made it easy for me by promising to mail the paperwork for my signature

Roslyn bakst

Nov 26

Very helpful and took care of whati needed

Vernon

Nov 26

The person I spoke with was very helpful and knowledgeable.

Timothy

Nov 26

Fast and informative

Zachary

Nov 23

Made the process of canceling a compromised debit card and setting up a new one super simple and stress free!

Tim

Nov 22

Very helpful in getting my accounts straightened out after my husbands death

Catherine

Call Center

Here to help you.

Call Center

Address & Phone:

Hours:

Location Features:

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