We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Feb 19
The representative was very clear about…the reason for the call.
The representative was very clear about why he was calling, he patiently waited while I checked my account. He was very friendly and polite. Very good customer service skills.
Paula
Feb 18
She understood what I needed and…
She understood what I needed and explained to me why I did not need interest on checking and savings for taxes because it was under 10$
robert costa
Feb 18
Efficient Service
I called for information abut making a deposit through the mail. The customer service person knew the procedure right away and gave me all the pertinent information.
Brenda
Feb 18
Great bank
Great bank, professional, informed and pleasant contact people. Very satisfied customer.
John R Griffin
Feb 06
Had a few questions in regards with my…
Had a few questions in regards with my new account, and the teller answered all my questions, in a courteous manner.
karlcamis
Feb 04
Employee (male) very good
Employee (male) was security conscious, efficient, and pleasant on a Saturday morning.
Raymond
Feb 04
I Like The Way That You Look Out For…
I Like The Way That You Look Out For Your Customers.
Marilyn Cantara
Feb 04
Common sense easy to work with
I deal with local and national companies. Bank Five is easy to work with, uncomplicated technology, and best of all... common sense such as when giving code numbers for security sign-in, doing so slowly, clearly, easy to understand rather than other companies doing so rapidly, not clear to understand.
Daryl
Jan 28
I've been with this bank for almost 10…
I've been with this bank for almost 10 years, they have worked with me throughout this time on various of different issues,
Joseph
Jan 28
Smart
The person with whom I dealt was knowledgeable and quickly guided me through the bank's online customer website.
Robert
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