BankFive Reviews

Read what our satisfied customers are saying about their experiences with BankFive.

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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.

And don't forget to leave your own review!

Mar 23

very satisfied with bank five, for many years.

Joseph

Mar 19

Good listeners

Donizeti

Mar 19

The person I spoke with was very kind

Diane Farias

Mar 18

My agent was knowledgeable and answered my questions. Great experience.

Janice W Nashville

Mar 18

Excellent courteous service

Robert

Mar 18

My interactions with the staff were excellent. They were responsive

Patrick

Mar 15

The lady I spoke with was extremely helpful in resolving my log in issue. She was determined to resolve and asked me to try to log while she was on the phone. Very patient and dedicated!!

Antone

Mar 15

Customer Service Rep was pleasant, informative and solved the issue quickly.

Judith

Mar 14

I was surprised to hear from the bank about my certificate that is due soon.

Anita

Mar 12

Someone compromised my work account and tried to change my Direct Deposit. Bank 5 rep really helped and also got all my information up to date! Some information was from 1986!

Donna Gagne

Mar 05

Great and pleasant representative

Nancy

Mar 05

Steve was great! Looked into my question and got back to me that same day, even though it was a Saturday. Helpful and friendly. He is an asset to your bank! (No pun intended. 😁)

Louise

Mar 04

Lisa and Jennifer came to my rescue and within minutes hade my problem taken care of to my satisfaction thank you for your expertise George

George

Mar 04

Customer service rep was extremely helpful and knowledgeable

Lisa

Mar 04

Staff knew exactly what I wanted and directed me to the correct person quickly. Staff was knowledgeable, friendly, and responded appropriately.

Phil Iacobacci

Feb 28

I was very happy with the way. My fraud charges were handled. People were so helpful and I really appreciated it.

Donna Cummings

Feb 26

That your staff was very helpful and courteous

Dennis

Feb 26

Highest level of customer service Excellent management and team always ensuring that one feels like a valued customer

Pedro

Feb 25

The rep was fully engaged and courteous throughout. Solved the issue in short time.

Neal

Feb 25

The staff was great at helping me solve a issue that came up with my account he walked me through what I had to do

Pamela