We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Dec 11
Doing business with a banker you can…trust
Doing business with a banker you can trust makes all the difference. courteous, knowledgeable "does what he says he will do when he says he would do it the way he said he would do it
Michelle
Dec 11
You serviced my zero interest loan for…
You serviced my zero interest loan for a heating system..the process was easy and pleasant
Susan
Dec 10
Polite courteous still having issues…
Polite courteous still having issues making sure that it is paid directly every month so I don’t know if the first payment has even happened.
No
Dec 07
The customer service
The customer service! I was greeted with a smile, was asked what could she do for me. In a matter of minutes my transaction was completed.
Chuck Williams
Dec 04
Bank5 is one of the best banks there…
Bank5 is one of the best banks there so. Profesional and enjoy working & helping there clients
Rita
Dec 03
Very professional & helped solve the problem
Very professional & helped solve the problem by looking into the matter. Always excellent customer service.
Rita
Nov 26
representative gave me all info needed…
representative gave me all info needed for renewal and options. very pleasant to talk to.
Richard
Nov 26
The quickest loan I ever obtained.
The experienced rep, prompt reply the kindness and friendly staff.
Very much everything from the start of the loan application to the closing! Love it.
Thank you guys.
Abed
Nov 26
The fact that Jared was attentive to…
The fact that Jared was attentive to getting the best rate on my c d for me and made it easy for me by promising to mail the paperwork for my signature
Roslyn bakst
Nov 26
The person I spoke with was very…
The person I spoke with was very helpful and knowledgeable.
Timothy
Nov 23
Stress free customer service
Made the process of canceling a compromised debit card and setting up a new one super simple and stress free!
Tim
Nov 22
Very helpful in getting my accounts…
Very helpful in getting my accounts straightened out after my husbands death
Catherine
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