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Contact

We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and one lending office in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.

We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

By phone, please call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thu -  Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

If you want to contact us via email, use this form:

David
Trustpilot
April 09
Couldn't Have Been Better
My experience with BankFive has been nothing but excellent. The people I've dealt with have been helpful and knowledgeable. All my questions were answered, instructions were clear, and easily understandable. I've been a customer for a long time, and will continue to be for a long time.
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