As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service
in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
We make it easy to get in touch with us.
Our corporate office is located in Fall River, Massachusetts:
79 North Main Street
Fall River, MA 02720-2144
Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:
Mon - Fri: 7:30 a.m. to 5:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.
To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.
BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in
to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".
Use the contact form below to contact us about non-sensitive matters.