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I was notified by one of my Online Bill Pay payees that my payment was made with a debit card. I kno

Helpful answers to the questions we get most.



I was notified by one of my Online Bill Pay payees that my payment was made with a debit card. I know it isn't my debit card because the last four digits are different. I sent a Bill Pay through Online Banking, so how was it paid with a debit card that is not mine?

Depending on the payee, some Bill Pay payments are processed using a virtual debit card. To you, the payment looks like a check or electronic transfer, but because the payee receives the virtual debit card payment, the payee (for example, Comcast or Verizon) may send an automated message thanking you for your debit card payment and listing the last four numbers of the virtual debit card. Your personal debit card is not used for this service. In this case, a virtual debit card is simply the method of moving the funds.