We're available whenever you need assistance.
As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 4 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
We make it easy to get in touch with us.
Our corporate office is located in Fall River, Massachusetts:
79 North Main Street
Fall River, MA 02720-2144
Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:
Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thurs - Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.
To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.
Email: Use our contact form to contact us about non-sensitive matters.
Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on your phone, tablet, or computer. Please note that video chat is currently only available during the following hours: Mon - Fri: 9:00 a.m. to 5:00 p.m.
Secure Email/Secure Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking using the green login button at the top of this page, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".
Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.