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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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Trustpilot
May 14
This process was smooth and…
This process was smooth and professional. Would reccomed your bank. Thank you, Tracey Correia
Tracey
Trustpilot
May 13
Just great all around
Just great all around
Kevin
Trustpilot
May 13
This is the bank for all your personal… Amazing
This is the bank for all your personal and business needs. I love Bank 5, and the staff are friendly, professional and amazing
Michael
Trustpilot
May 13
Bank employee was very helpful in…
Bank employee was very helpful in explaining products that met our needs.
Laurie
Trustpilot
May 13
Open a checking account
Open a checking account, individual who assisted me was professional, knowledgeable and most helpful. She also connected me with social security so my monthly check was routed to my new checking account. Most pleasant experience.
GaryXM
Trustpilot
May 12
Closing loan was very smooth Manager…
Closing loan was very smooth Manager was very helpful
Rakesh
Trustpilot
May 12
My refinance and equity line
Arthur McCue and his team are just wonderful to deal with. I have since referred two clients to him and all are extremely happy! Cheers to Arthur and his team! 🥂
Christa
Trustpilot
May 12
Great closing
Monica made the process painless as possible. Whenever we had a problem she was there to help us along every step of the way. The closing went on time and convenient to my schedule. Great job everyone.
Mike Santos
Trustpilot
May 12
Excellent Service
Excellent Service
Billy Milner
Trustpilot
May 06
Melissa was very helpful with setting…
Melissa was very helpful with setting up my account before I moved out of state.
MaryBeth
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.
Thurs - Fri: 7:30 a.m. to 7:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on desktop. To start a video chat on mobile, please download our Video Banking app from the Apple App Store, or the Google Play Store. Please note that video chat is currently only available during the following hours:

Mon - Fri: 9:00 a.m. to 5:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.
 

Email: Use the contact form below to contact us about non-sensitive matters.
 
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