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We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 13 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.
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Trustpilot
February 24
I have been banking with BankFive since…
I have been banking with BankFive since 1984 and have always been satisfied with the great customer service. I feel everyone working there are very knowledgeable and courteous and I say thank them for their service.
Rose Marie
Trustpilot
February 24
Well-deserved shout out!
I am extremely pleased with the service and personal assistance I have requested and received with all my banking needs at the location on Bank Street, New Bedford, MA. After years of experience, I highly recommend Bank Five because of the relationships they aim to build with their customers.
Jose Freitas
Trustpilot
February 24
The professionals were very cordial
The professionals were very cordial, experienced professional and honest. Everytime I called Susana, she answered and clarified my doubts very well. My experience with Bank Five was excellent.
Roberto
Trustpilot
February 23
Amazing customer service
Amazing customer service. Stephanie kept in close communication with me to make sure everything was done properly and in a timely fashion. Bank five has excellent customer service!
Loren
Trustpilot
February 23
excellent service very courteous and…
excellent service very courteous and friendly
MIke Medeiros
Trustpilot
February 23
Awesome Banking experience with you…
Awesome Banking experience with you folks.I have been with Bank Five for seven years.I am very pleased with all my interactions with Bank Five.Keep up the good work. Thank you Ryan E. Amado
Ryan
Trustpilot
February 23
The young lady was informative
The young lady was informative, courteous effective and efficient. It was a delight working with her.
Thomas
Trustpilot
February 23
Being the owner of a small business
Being the owner of a small business, service and timelyness is essential when conducting daily business. I got both and more on six different occasions, over the past three years. I would recommend any small business owner to give the people at BankFive a call.
Peter L.
Trustpilot
February 23
My experience was absolutely perfect
My experience was absolutely perfect. I had an issue with my daily limit preventing me from buying a new computer over a holiday weekend. The rep took the time to make sure my order would go through. I dont mind being placed on hold but this rep was over the top nice, communicative and concerned. A solid 5 star service.
Trisha
Trustpilot
February 05
Wonderful
Wonderful, courteous and expeditious service. My bank for almost forty years.
Osvaldo
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We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street
Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Fri: 7:30 a.m. to 5:00 p.m.
Sat: 7:30 a.m. to 3:00 p.m.
Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on desktop. To start a video chat on mobile, please download our Video Banking app from the Apple App Store, or the Google Play Store. Please note that video chat is currently only available during the following hours:

Mon - Fri: 10:00 a.m. to 2:00 p.m.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.
 

Email: Use the contact form below to contact us about non-sensitive matters.
 
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