We have been made aware of a new scam targeting BankFive customers. In this scam, criminals are sending phony "fraud alert" text messages in hopes of convincing the recipient to share their online banking credentials. Here's how it works:
1.) The customer receives a text message purporting to be from BankFive asking them to verify a charge by responding "Yes" or "No".
2.) After the customer responds, they receive a phone call from someone purporting to be from BankFive, asking them for their BankFive online banking username, password, and/or security code.
3.) In some cases, the customer receives a second text message asking them to provide their online banking username to "enhance account security".
Please be aware that BankFive will never contact you and request sensitive information such as your online banking username, password, security code, social security number, or account number. If you receive a phone call, text message, or email from someone claiming to be BankFive requesting this type of information, please hang up or refrain from responding. Instead, please contact us via one of our official communication channels to report the message. Remember to never provide your online banking credentials, account information, or personal information in response to an unsolicited communication.
For more tips on keeping your bank account safe, and information on the latest scams making the rounds, visit bankfive.com/security.
Example of text message scam targeting BankFive customers:
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1.) The customer receives a text message purporting to be from BankFive asking them to verify a charge by responding "Yes" or "No".
2.) After the customer responds, they receive a phone call from someone purporting to be from BankFive, asking them for their BankFive online banking username, password, and/or security code.
3.) In some cases, the customer receives a second text message asking them to provide their online banking username to "enhance account security".
Please be aware that BankFive will never contact you and request sensitive information such as your online banking username, password, security code, social security number, or account number. If you receive a phone call, text message, or email from someone claiming to be BankFive requesting this type of information, please hang up or refrain from responding. Instead, please contact us via one of our official communication channels to report the message. Remember to never provide your online banking credentials, account information, or personal information in response to an unsolicited communication.
For more tips on keeping your bank account safe, and information on the latest scams making the rounds, visit bankfive.com/security.
Example of text message scam targeting BankFive customers: