E-ZPass Scam Targets Massachusetts Drivers

This week MassDOT has warned Massachusetts Drivers of a text message scam related to the E-ZPass electronic toll collector, now referred to as EZDriveMA. Targeted phone numbers have received a text message stating that they have an upcoming bill coming due with a link for payment. MassDOT has communicated that recipients of the text scam are not limited to people who have an EZDriveMA account or have driven on a toll road.   

If you receive a text message claiming to be from EZDriveMA keep in mind:

• EZDriveMA will not request payment or sensitive information such as payment methods or account numbers through text or email.
• Legitimate links to EZDriveMA will include the domain www.EZDriveMA.com. If you do have an EZDriveMA account, navigate to the website through a verified link to view outstanding bills. 
• Do not click on links provided via text message if you are not familiar with the sender or are not expecting what the request is asking for. Even if you do recognize the sender, it is best practice to access the website from a verified source. 
• Delete the message from your device. 
• If you did access the fraudulent link, monitor your personal information and financial accounts for fraudulent charges and update passwords immediately. 

If you receive a text or email claiming to be EZDriveMA, you are encouraged to file a complaint with the Internet Crime Complaint Center (IC3) at www.ic3.gov and provide the phone number and link information contained in the text message. You can also contact the MassDOT toll service's customer service at (877) 627-7745 for any questions or concerns regarding your account. 

If you are a BankFive customer who received this scam and entered any payment information, please call us immediately to put lock your card, or visit Card Management within Online Banking. If you clicked on the fraudulent link, we urge you to update your Online Banking password and monitor activity using Online Banking and the BankFive mobile app. Be sure to report any suspicious activity to us immediately. You can also use our free credit monitoring tool within Online Banking to keep an eye on information in your credit report. 

For the latest information on financial related scams, visit BankFive’s Security Alerts & Tips page.