I just closed on my 4th property with michelle guertin as my lender representative/ loan specialist. we closed on 1 property while she was at AAA, and now i followed her to bank 5 for the other 3.
I am a doctor and don't have much free time during normal business hours. I would email / text michelle on evenings, early mornings and weekends. i did not expect her to respond but she always did... usually within minutes.
If you are old school like me, and a bit ocd (like to move fast, need to get things accomplished quickly so you can move on to other projects) then michelle guertin is the right person for you! She is old school as well and she is a kind soul.
She even went to bat for me to get the best rates and extensions on rate locks when we needed them saving us some money on expensive extension fees.
i think overall Bank 5 showed me they are willing to do what it takes to earn and keep my business. i am a business owner and investor and i rarely see this especially in this day and age. by the way , as much as i love working with michelle and bank 5, i always shop around. Bank 5 just has lower rates and closing fees than the other 6 institutions i call prior to each purchase . they beat out everybody / every time!
i would highly reccommend michelle guertin and bank 5 for your mortgage needs, call around and see for yourself!!
Was a good experience at all levels(from customer service - the Loan departments).
I have used different banks over the years to finance my home, but I found BankFive's team to be -by far- the most efficient, effective and collaborative I have ever worked with. I never thought I would say this but getting a mortgage was a really good experience.
Seamless operation. Very efficient; and very organized
Great People, Help me all the way through the loan process
Working with Michelle from BankFive was an absolute pleasure. Unlike other loan officers who are looking to make a quick sale and push you off to the next rep, Michelle was extremely hands on throughout the process and EXTREMELY knowledgable about all of the best practices to save ME money at the end of the day. She was quick to answer my questions and MOST important of all, she offered a competitive loan that beat out literally every other mortgage company I researched and got quotes from (and I researched a ton of companies). If I had to go back and close on my home a second time, I would 1000% choose Michelle from BankFive as she was a big reason why we were able to close successfully.
Process was very smooth, got good rates. Jim was very helpful throughout the process. Can’t ask for anything more.
Sri Venkata Naga V R Vadakattu
The entire team has been excellent to work with! Yubetzy, Vaida and Wil went over and beyond in supporting two real estate transactions for us. We are very happy with our terms and so appreciative of the the level of care from everyone on Wil’s team.
Great experience! Fast very informative and streamlined mortgage process. Monica Botelho was a pleasure to work with. I highly recommend anyone to work with her.
Susana Neves Coito and Tina Gobin were both very helpful in processing our mortgage loan.
They made what seemed like an overwhelming ordeal, into an easier than expected experience.
They walked us through each step clearly and talked us off each ledge.
Susana and Tina were always very professional, courteous and prompt in getting back to us.
I will recommend Bank5 to my friends and family.
John and Rod