Always come the branch on south main street near globe and Christine is always such a delight, and very sweet. It’s my favorite branch to go too. Very professional and great customer service.
Monica was great she always called us back and helped us with questions that we didn’t know she was great
Monica C. Botelho was my loan officer she was very gracious and very helpful in my whole endeavor throughout the process of my home mortgage thank you so much Monica for all the help and support.
I had the absolute pleasure of working with Monica Botelho, who helped originate and provide us with the loan for our families home purchase. What I appreciated about Monica, was her honesty, professionalism, loyalty, and knowledge. Not only did she exceed these qualities, but also incredible response time with any questions I had. Monica took the burden off of us, and was available every step of the way. I would 100%, with zero reservations recommend using her if you are ever interested in buying or refinancing your home!
5-Star Rating because of 5-Star employee: Linda Pamplona. As good as it gets customer service.
I was helped by Monica Botelho, Loan Officer, to refinance my mortgage. What a true loan officer, a combination of being humane and a professional. She made the process painless with my needs in play while smiling all along. She was able to get me much lower interest rate compared to other banks I contacted. I can write an article on the process but that will be for another time. I would recommend bankfive to my family and friends based on the experience with Monica. Looking forward to doing more business with bankfive especially with Monica!
We worked with Monica Botelho who supported us all the way through the process of purchasing our first home. She is extremely knowledgeable and was able to answer all of our questions.
Monica made the process painless as possible. Whenever we had a problem she was there to help us along every step of the way. The closing went on time and convenient to my schedule. Great job everyone.
As a first time home buyer, Monica at Bank Five made the process so easy. She was thorough, thoughtful and on top of everything
Monica is great! Great rates, easy to work with, expectations of paperwork and closing process were clear