The experience with Monica was one of the best we had. She is very experienced, she was very attentive to all questions, and was super helpful due to I only speach Portuguese. I would recomend Bank Five to anyone without any reservations, for there mortgage or refinance.
Monica B. was my mortgage loan person from Bank Five and I couldn't have asked for a better person to work with. Buying a house is a big deal and can be very stressful, she was extremely thorough with all explanations throughout the process and made sure I understood the ins and outs of everything being explained to me. Bank Five also had competitive rates compared to some other lenders. Great experience all around. Thank You!
Monica Botelho was very helpful and informative with the purchase of our first home. She was easy to talk to and responded quickly whenever we had any questions. We were very happy with her help and felt like we were in good hands every step of the way
Since my First Phone Call to Monica Botelho Before i even listed my house for sale & the sale of my new house, Monica has been absolutely amazing to work with & went over and beyond to make such a Stressful time so much better, the ONLY Unstressful Part of my whole past 3 months, She's a True Asset to your Bank & Community
Always come the branch on south main street near globe and Christine is always such a delight, and very sweet. It’s my favorite branch to go too. Very professional and great customer service.
Monica was great she always called us back and helped us with questions that we didn’t know she was great
Monica C. Botelho was my loan officer she was very gracious and very helpful in my whole endeavor throughout the process of my home mortgage thank you so much Monica for all the help and support.
I had the absolute pleasure of working with Monica Botelho, who helped originate and provide us with the loan for our families home purchase. What I appreciated about Monica, was her honesty, professionalism, loyalty, and knowledge. Not only did she exceed these qualities, but also incredible response time with any questions I had. Monica took the burden off of us, and was available every step of the way. I would 100%, with zero reservations recommend using her if you are ever interested in buying or refinancing your home!
5-Star Rating because of 5-Star employee: Linda Pamplona. As good as it gets customer service.
I was helped by Monica Botelho, Loan Officer, to refinance my mortgage. What a true loan officer, a combination of being humane and a professional. She made the process painless with my needs in play while smiling all along. She was able to get me much lower interest rate compared to other banks I contacted. I can write an article on the process but that will be for another time. I would recommend bankfive to my family and friends based on the experience with Monica. Looking forward to doing more business with bankfive especially with Monica!