Every time I go in there everyone is friendly and helpful. And it’s always quick.
Monica Botelho handled our refinance. She was amazing! The process was seamless. Communication was excellent. We have gone through the refinance process a couple times with other banks for past properties. This experience was the best. I have since recommended and will continue to recommend her to all friends and family in search of quality mortgage/refinance services.
My mortgage officer was Monica Botelho. From the start she was an absolute pleasure to work with. She maintained good communication throughout. While I may have missed out on a "good" refinance rate at the start, she continued to monitor rates until it was once again favorable - almost three months later! Once the process was started, it was seamless from the loan processor to the attorneys. Even after the close, she kept contact to make sure the close went smoothly. If Monica is representative of all the employees at Bank5, no doubt in my mind, it is a great institution. I would definitely reach out to her again for my mortgage needs.
My husband and I just refinanced our home we had Monica Bothelo at bank five we highly recommend her. Monica was really helpful and answered any of our questions. She quickly replied to any messages,she made the whole process quick and easy. We will definitely recommend Monica to any of our friends and family.
My loan officer was Monica C. Botelho. I've refinanced my house a couple times in the 25+ years I've lived at my current house. Never has a refinance gone smoother than this last one with Monica and Bank 5.
I never had to wait more than just a couple minutes to get answers on any and all questions I had. Sorry to say, but that included nights and weekends when I was done working and had time to focus.
Monica kept me informed of what to expect during the entire process and followed thru on everything to make sure I understood what was going on.
Could not be happier and I have already given Monica’s contact information to a couple friends who are contemplating a refinance.
All the BankFive employees at the flint branch are always very helpful and courteous when I have business to conduct. It is a pleasure to deal with them. Keep up the good work.
Nicole is always a pleasure to work with! Extremely knowledgeable and professional.
I love my local BankFive (Flint Village)! Veronica Andrade and team! There so nice and give off good vibes, good aura..
Thanks 😊 Steven Cabral
Good customer service
The Pleasant St staff are exceptional. Always greeted with a smile, always helpful, and are able to make suggestions to better the services you are looking for.
They are also very helpful with handicap/disabled customer. A++.