BankFive Mobile App Privacy Information
BANKFIVE MOBILE APPS
BankFive customers have the option of downloading the BankFive Mobile and/or BankFive Business Mobile applications (“apps”) from the App Store or Google Play Store to conduct mobile banking activities. Information collected through the BankFive Mobile and BankFive Business Mobile apps includes banking transaction information and information about your mobile activity, such as when the apps are opened or exited, and which pages within the apps are visited.
The BankFive Mobile app also utilizes Location Services. When Location Services are enabled, the BankFive Mobile app will collect geolocation data which is used to send targeted push notifications, in-app advertisements and alerts. Please note that if Location Services are enabled, the BankFive Mobile app will collect this location data even when the app is closed or not in use. You may disable the app’s collection of geolocation data at any time by disabling Location Services for the app on your mobile device(s).
Deleting Your Account
The BankFive Mobile and BankFive Business Mobile apps allow you to conveniently access your Online Banking accounts through your mobile device. If at any time you wish for us to delete your Online Banking account, you can send us an account deletion request.
Please be aware that once your Online Banking account has been deleted, you will no longer be able to log into Online Banking via our mobile app, or through the Online Banking link on our website. Once we receive your account deletion request, we will reach out to you to confirm your identity. Please allow 1-2 business days for us to contact you regarding your request. It's important to note that we can only delete your account once we have validated your identity, and the deletion request. Once we have validated you and the request, we will delete your Online Banking account within 1-2 business days and will confirm with you once it has been deleted.
Prior to requesting deletion of your Online Banking account, we recommend that you log into your Online Banking account and download copies of your eStatements prior to account deletion. Please note that deleting your Online Banking account will prevent you from receiving eStatements in the future, and that some BankFive accounts have a Paper Statement Fee. Please refer to your Account Disclosures to understand which fees apply to your account(s).
If you wish to request deletion of your Online Banking account, you can do so in any of the following ways:
- Call us at 774-888-6100
- Email us at bankfivecustomerservice@bankfive.com
- Log into your Online Banking account and send us a Secure Mail from within Online Banking (this is the preferred method, as it speeds up the identity verification process)
You can view BankFive's full Privacy Policy at bankfive.com/privacy