Susana Neves-Coito and her team at Bank 5 have been a pleasure to work. I have moved three residential mortgages over to Bank 5 the last 6 months. Susana has made the process flawless and efficient. We look forward to working with Susana and Bank 5 on future mortgage transactions for us. Thank you Kevin
We purchased a house on Cape Cod at the end of October. Our mortgage was pre approved by a lender in Florida; home of our primary residence.
After the appraisal and inspections and all other issues of purchase were finalized this lender tried to add an outrageous additional fee to the closing; within 5 days of scheduled close. That is when my wife and I were introduced to an incredible group people; lead by Claudette Vickery of Bank Five. They assured us that if we could comply with supplying all required documents and paperwork that they could get us qualified and closed within 21/25 days . It was a challenge for all involved but a group of four or five people in the mortgage department worked with us 24 hours a day including weekends and we closed in less as scheduled.
Jeff & Pam
Buying my first house was a fantastic experience due to my mortgage loan originator Monica Carreiro Botelho.She was extremely helpful and professional and made me feel extremely comportable going through this process and was always there to answer whenever I had any questions or concerns. You can tell she is there to help I would recommend Monica to anyone trying to get a mortgage !
Bank5 did an excellent job from initial app to final closing … they met my timeline and reevaluated the appraisal to a higher amount per my request… very professional but flexible to meet my needs
Nice and smooth process...
Words can't express my gratitude toward Susana Neves-Coito. Without her, my new home wouldn't have been a reality. I reached out to her initially because I needed a short-term HELOC. She made it possible. I worked with her on getting my mortgage. She made everything so seamless and easy. When I ran into a stressful situation, not only did she listen but she went above and beyond to try to help me. She is the reason I moved my banking to BankFive. I can't thank her enough. It has been an absolute pleasure working with her!
Arthur was very helpful and responded quickly and efficiently to our needs! Would recommend!
Process was smooth and efficient. Lender took care of everything that it could.
Working with Susana Neves Coito for my mortgage was a great experience. She answered all my questions and guided me through the process in a manner that mad me feel extremely comfortable. I would definitely recommend her to anyone looking to get a mortgage or refinance a loan.
I got my Mortgage through BankFive, Susana was very professional, honest and helpful. The process took six weeks from start to closing I'd recommend BankFive all the way.