I originally went to BankFive to get a quote to show my current mortgage company that I was refinancing with for about the 5th time. Jim was incredibly helpful even knowing I was working with another company. In the end Bank Five offered a better rate than the company I had been working with and refinanced with multiple times over many years. And Jim even found me discounts on closing costs that my prior lender had never told me about. The process was easy and efficient and there was great communication throughout. Their online portal made uploading documents simple. I have refinanced a lot and this was the best experience to date. I could not be more pleased with BankFive.
My loan officer was the best
It was a pleasure working with BankFive. Not only do they have great mortgage rates for both primary and investment property (and purchase and refinance), but their employees were very easy to work with, always available when I reached out, and completed both my refinances in good time given the number of refinances and purchase mortgages that they were dealing with. Thank you Mike Gorman for leading us through the process! I highly recommend BankFive!!
Kept you informed
Friendly and efficient service. This was the easiest refinancing process I have experienced. Their rates were great. Michelle was knowledgeable and available to answer any questions and provided guidance throughout the entire process. I would definitely recommend Bank Five to anyone seeking to refinance their mortgage.
Working with Bank 5 on my last 2 mortgages, the process was clear and efficient. James Hanewich was a pleasure to work with - available, experienced, understanding and efficient. I would definitely use James and Bank 5 again. Highly recommend.
Arthur McCue and team are excellent
I would work with them again any day
I had not heard of Bank 5 and Chris Craig before I started my Duplex Re-Fi with Cash out process. I had read on a real estate platform that Chris had done a deal for another Investor so I thought I would give him an opportunity. I called Chris he answered my questions and gave me his rates. They were more than competitive with the 2 other banks / brokers I have worked with in the past. Chris was true to his word all the way down to the closing of the loan and the expectations he set right from the outset were spot on. There was even a point in the process where I called Chris on a Friday afternoon and got his voicemail, I left a message and he called my back on a Sunday afternoon. ( Need I say More ) There was no stress in my dealing with Chris He told me what he needed and he got it done. I would highly recommend Chris Craig and Bank 5 to anyone needing a mortgage. His knowledge and professionalism is unmatched. Looking forward to working with Chris on future business.
Refinancing is not usually an easy process, but the people at BankFive made it as painless as possible! The point person/loan officer that I primarily worked with was receptive, responsive, and explained everything to me in layman's terms so that I could understand it. Excellent service, great rates, and I have already recommended Bank5 to others!
Great experience with knowledgeable staff. A very satisfying refinance. Happy with outcome.