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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 780 reviews. See some of the reviews here.
Cheryl
Trustpilot
September 05
The woman was very patient and told me…
The woman was very patient and told me what I needed to do to straighten things out. Thanks.
Constance
Trustpilot
September 04
The teller was very professional and…
The teller was very professional and pleasant.
Kenneth
Trustpilot
September 04
I have been to other Banks but this one…
I have been to other Banks but this one tops all the others customer service is out of this world.
Thomas Laflamme
Trustpilot
September 04
I have been with Bank5 for over 25…
I have been with Bank5 for over 25 years along with my contractor business,this bank is locally owned and operated, which I like,and keeps up to modern trends. Such things as convenient atms locations, on line banking and many other free services. Keep up the great work!!
Sharon
Trustpilot
September 03
Financing a new gas boiler
Financing a new gas boiler. No fuss, no muss. Applied over the phone and email. Went to get the loan, everything was ready. A quick pleasant experience.
Fred
Trustpilot
September 03
Carla took care of my problem.
Carla took care of my problem.
Stephen Marshall
Trustpilot
September 03
Great bank great online portal and…
Great bank great online portal and customer service
Lonnie
Trustpilot
September 03
Quick service
Quick service, did exactly what I ask in a very fast manner
Ana
Trustpilot
September 03
Every time I go to the bank for any…
Every time I go to the bank for any reason they are always take care of me with a smile
Rachael
Trustpilot
September 03
Great customer service!!
Great customer service!!
April
Trustpilot
September 03
They were polite
They were polite
Frank
Trustpilot
August 31
Professional demeanor
Professional demeanor, call center agent resolved my issue expeditiously.
Olivia necchi
Trustpilot
August 28
Always cheerful person helps me in my…
Always cheerful person helps me in my drive Thur
hynorma
Trustpilot
August 28
very helpful
I’ve called a few times to help me with a security pop up on my computer, they were very helpful and very polite.
Jorge
Trustpilot
August 28
IT was a great experience to open an…
IT was a great experience to open an account , can't wait to see whats next
Anastasia
Trustpilot
August 27
The associate was very helpful
The associate was very helpful
Bridget
Trustpilot
August 27
Bank Rep was very friendly
Bank Rep was very friendly, and knowledgeable and answered all my questions,
Kerrie
Trustpilot
August 21
Bank 5 Dartmouth has been so kind &…
Bank 5 Dartmouth has been so kind & helpful to our school PTO. We love the hometown feel with the bank staff & the banks willingness to go above & beyond to make our banking easier. Thank you!
David G Pritchard
Trustpilot
August 21
Good people with whom to do business!
Good people with whom to do business!
Rhonda
Trustpilot
August 21
Very knowledgeable in questions and…
Very knowledgeable in questions and concerns I had.
Jason
Trustpilot
August 20
Great work by Jeff Sanson and his team
Great work by Jeff Sanson and his team. Thank you all for your diligence and willingness to help. Jay
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