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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.6 out of 5 based on 1627 reviews. See some of the reviews here.
Donny
Trustpilot
March 05
Great customer service very…
Great customer service very professional and everything was explained very clear. Love that you guys offer e savings account with a competitive interest earning rate.
Elaine
Trustpilot
March 04
Good bank with excellent service
Good bank with excellent service. I have been with this bank for many, many years and I have never had anything but excellent treatment and experiences with them.
Wendy
Trustpilot
March 04
Exceptional Customer Service
Needed to reach out to Customer Service regarding our mortgage. The folks on the phone were very helpful and responsive, even called me back when needed.
maria botelho
Trustpilot
March 03
Always friendly service;))
Always friendly service;))
Dylan
Trustpilot
March 03
Alicia does her job very well!
Alicia took very good care of me she is super sweet and knows what she’s doing behind that counter! . Went to open an account and she recommended the lucky piggy account and I will be making more deposits in the future I hope to win the $1000 one day
Thomas Spero
Trustpilot
March 03
Great service
Great service. Thank you.
Escolastica
Trustpilot
March 03
My experience with BankFive was great
My experience with BankFive was great. Everyone was very friendly and helpful. Would definitely recommend them.
Charles
Trustpilot
March 03
Found a good bank with a CD offer I'd…
Found a good bank with a CD offer I'd like. Process was easy to sign up and get started.
Jaime
Trustpilot
March 03
The Somerset branch is always amazing
The Somerset branch is always amazing. Everyone is helpful, polite & willing to answer any questions. I moved out of town, but still drive to the Somerset branch to do all my business.
Mallory
Trustpilot
March 03
Great experience
Never had any issues with this bank. Overall a great experience.
Kevin
Trustpilot
March 03
Always such a pleasant experience with…
Always such a pleasant experience with Bank 5. Friendly staff and impeccable service. Nobody better than these guys right here.
Mark
Trustpilot
March 03
I needed to wire out funds
I needed to wire out funds. The bank officers made it easy to achieve in the same day. Good work!
Kearnszy
Trustpilot
March 03
Great staff ,fast service!
Great staff ,fast service!
Joyce
Trustpilot
March 03
Always professional and polite
Always professional and polite
Krystyna
Trustpilot
March 03
Exceptional service as always.
Exceptional service as always.
Carole A. Gray
Trustpilot
March 03
I have been with bank five over 50…
I have been with bank five over 50 years and I they have been a great bank to do business with!
Laura
Trustpilot
March 03
Very pleasant and professional
Very pleasant and professional
Ronald
Trustpilot
March 03
Fairhaven locatipn
The Fairhaven branch is the.best fast service and.a happy crew i. Enjoy.banking.with.them thanks for the service
Ken
Trustpilot
March 02
Deposit…
My recent visit was only to make a deposit. The teller was very polite and everything was done quickly so was very satisfied.
Susan
Trustpilot
March 02
Thank you ...Bank five made apply for…
Thank you ...Bank five made applying for my Heat Loan quick and easy. The process was hassle free!
Andre
Trustpilot
March 02
Friendly and helpful
I have always had a great experience at this bank! From the time I opened an account, the staff have always been so friendly and helpful. I just recently had to meet with Kyle and he was awesome! He worked around my schedule and was very informative!
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