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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.6 out of 5 based on 1069 reviews. See some of the reviews here.
Michael
Trustpilot
March 23
Good service. I never give 5 stars
Opened an account and things went relatively well.
John
Trustpilot
March 14
Pleasant
Pleasant Experiance
Joseph
Trustpilot
March 13
Personnel has a great attitude and the…
Personnel has a great attitude and the service is great
Kenneth
Trustpilot
March 07
Working out a loan with Melissa Vincent
I went to the Swansea Branch to see the Manager Melissa Vincent, and I was informed that she was transferred to your Express Branch on Thirteenth St, Fall River. I then proceeded to that Branch. As always Melissa Vincent greeted me with her wonderful personality and smile, asking me how she could help me. I explained what I was trying to do in wanting a small loan. She listened very well to my needs and then she suggested other options that might suite my needs better. In the past, she has never misguided me and I trust her advice very much. I agreed with one of her suggestions and the loan was put in place. Her dedication to the Bank as well as her knowledge, personality and understanding of what the customer needs are is what makes Melissa Vincent a great asset to Bank 5. It's a great loss to Swansea having her transferred. She is being under utilized at the Express Branch and should be promoted to the Main Office or send her back to the Swansea Branch.
Jose
Trustpilot
March 05
I've like deal with Bankfive people are…
I've like deal with Bankfive people are very friendly and are there to help you
Maria
Trustpilot
March 05
Great service!
Great service!
Daniel
Trustpilot
March 05
Excellent service
Excellent service
Raynette DeMello
Trustpilot
March 04
The Pleasant St staff are exceptional
The Pleasant St staff are exceptional. Always greeted with a smile, always helpful, and are able to make suggestions to better the services you are looking for. They are also very helpful with handicap/disabled customer. A++. Great team.
Susan
Trustpilot
March 04
Fast and friendly service
Fast and friendly service. I was pleased to see my favorite branch manager had transferred to this location. Good luck Kyle!!
Brian
Trustpilot
March 04
Fast and easy banking
I recently opened a payroll acct here and was assisted through it with ease. Fast service and friendly people. Thanks for all the years of great business!!
Tracey Ann Manzone
Trustpilot
March 04
Always friendly and smiling and…
Always friendly and smiling and efficient. Love BankFive Fairhaven branch girls.
Arlinda
Trustpilot
March 04
The rep was great
The rep was great, and helped me with my request promptly
William
Trustpilot
February 29
Glad I opened an account here!
I came to Bank Five after dealing with sub par customer service at my previous bank. Opening my account was easy, they set up my online banking right there. They also have safeguards against identity theft my other bank didn’t have. A HUGE plus. A great experience! A+++++
Raimelis
Trustpilot
February 27
Thank you
Great experience
Pamela
Trustpilot
February 26
I really have no problems with BankFive…
I really have no problems with BankFive at all never have I think it’s a great bank and I’m very happy to be doing business with you thank you again Pamela Santos
Patricia
Trustpilot
February 26
Bank Five is community bank that cares.
Bank Five is community based. I am comfortable relying on this bank for every banking thing I do. I always receive professional and pleasant service. I believe they actually care about my needs.
Rose
Trustpilot
February 25
Excellent experience
Excellent experience, would highly recommend
Lynne
Trustpilot
February 25
Excellent service every time
Excellent service every time. Really helped me no matter what it is
Barbara ADAMS
Trustpilot
February 25
Everything was great.
Everything was great don't remember details if call but remember no problems
Aaron Whalley
Trustpilot
February 25
BANKFIVE is the best bank I have ever…
BANKFIVE is the best bank I have ever used. The people there are the BEST. I have no reason to promote them except that I believe great work deserves to be recognized.
Jason
Trustpilot
February 25
Amazing costumer service
Amazing costumer service
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