Skip to Main Content Skip to Sitemap

Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
Depositors Insurance Fund
100%
deposit insurance. Ensure the safety of every penny!
Learn More
Trustpilot
Rated 5 out of 10 based on 1052 reviews. See some of the reviews here.
Claire
Trustpilot
February 19
I do most of my banking on line
I do most of my banking on line. I am very satisfied with this service. I use drive through for deposits. The staff at trr Drive In are exceptional. If I need to speak to an agent my experience had been favorable.
Tonny
Trustpilot
February 19
Bank 5
Very nice clean environment. The workers were very polite and inviting. All my questions were answered.
NORMAND PATNAUDE
Trustpilot
February 19
The teller was very professional and…
The teller was very professional and quick. While waiting for my girlfriend to finish her business with her safe deposit box two banking professionals asked if I needed assistance in a friendly and courteous manner. Nice to see in today's world. Just wish they had coffee while I waited but can't hold that against them. Still a nice bank to do business.
Carol
Trustpilot
February 19
Great service friendly very helpful
Great service friendly very helpful
Raymond
Trustpilot
February 19
I have been banking with Bank Five…
I have been banking with Bank Five since 1969. I have found them to be a 5 Star bank, whether it be a loan, a checking account, a savings account, or a safe deposit box. To call it an exceptional bank would not do it justice. Whether you speak to the bank president, a branch manager, a line teller, or anyone else, everyone is courteous and if they do not know the answer to the question, they will research it and get you factual information. That is why I have been a loyal customer since 1969.
customer
Trustpilot
February 19
Damaged debit card
I called because my debit card was damaged. It was early in the morning and just thought I would try to talk to someone before I went into work. To my surprise my call was answered and a new card was issued. Thanks.
Linda
Trustpilot
February 18
I am very happy with your bank
I am very happy with your bank
catherine charette
Trustpilot
February 18
Everyone I had to deal with on the…
Everyone I had to deal with on the phone were patient and helpful.
Thomas Spero
Trustpilot
February 18
Fantastic service
The service is fantastic. Christine was the BEST!
Steven
Trustpilot
February 18
Fast and courteous
Fast and courteous
Elsa
Trustpilot
February 18
Always consistent.
Always consistent.
Katherine
Trustpilot
February 17
Been with bank 5 for at least 30 years
Been with bank 5 for at least 30 years. Never had problem. Love them
Jean
Trustpilot
February 16
Bank 5 meets all my bank needs
Bank 5 meets all my bank needs. I liove their personalized customer service when needed. Thank you!
Debra
Trustpilot
February 16
I have always been greeted
I have always been greeted, whether inside or at the drive-up window, with professionalism and an interest in my transaction.
Nicole
Trustpilot
February 13
Amazing people
This is by far not only my favorite bank but also I go to this branch for most of my banking needs because the people are wonderful
Rick
Trustpilot
February 13
Very friendly staff
Very friendly staff, also great hours and the only Bank in that whole area that's open on Sunday. The only thing I don't like about the bank is that they charge you for money orders & bank checks.
Nelia
Trustpilot
February 13
my experience was very good
my experience was very good
Michael
Trustpilot
February 12
Great Experience
Everyone that I had worked with at BankFive was wonderful in every way possible
Ijaz
Trustpilot
February 12
Friendly staff
Friendly staff
Deidre
Trustpilot
February 12
All the same people that I used to see…
All the same people that I used to see don’t work there anymore I think you moved them and I got used to seeing them
Elizabeth
Trustpilot
February 12
Good evenging like this branch always…
Good evenging like this branch always niceand helpful with informacion
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.