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BankFive's Commercial Lenders and BankFive's mascot, Nickels the dog, standing with two BankFive business customers

Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 554 reviews. See some of the reviews here.
Donna R
Trustpilot
February 19
Great experience at Bank 5 Globe Office
Mrs Rushton in the Globe Office was knowledgeable, confident and friendly. The paperwork was handled in a timely manner and I was on my way in less than forty minutes.
Phil Iacobacci
Trustpilot
February 19
Very happy long time customer!
I have been a long time customer of BankFive (Nee: Fall River Five). I believe I opened my first account in 1976 (?). I almost always use the President Ave Branch. The people there are always friendly and efficient. I think the person in charge was named Janice (?). She must have done a good job because her employees seemed happy and respected her.
Kevin
Trustpilot
February 19
Friendly and great loan rates
I found them while looking for a Mass Save loan for a new furnace, and ended up refinancing a HELOC too. Both transactions we're incredibly smooth and hassle free. Everyone was a pleasure to work with and the rates are great too!
Brenda
Trustpilot
February 19
I've had account there for many years…
I've had account there for many years never had any problems and everyone there is very nice at each branch. I would recommend this bank to anyone. Thank you for your great customer service .
Tim
Trustpilot
February 19
Going above and beyond my expectaions
Helped out by going above and beyond my expectations.
Maria
Trustpilot
February 19
The bank teller was very pleasant and…
The bank teller was very pleasant and helpful
Leslie
Trustpilot
February 16
great bank
great bank! great employees! always friendly and helpful =)
Kahlil
Trustpilot
February 13
My experience with bank 5 was and has…
My experience with bank 5 was and has been perfect. I have zero complaints. Any time I’ve ever had a question I’ve been answered leaving me with no doubts whatsoever.
Lily
Trustpilot
February 13
My history with Bank Five Been so good…
My history with Bank Five Been so good ,Plus I am so happy dealing with you since started .Wish you the best future .
Luisa
Trustpilot
February 13
Great but your ATM needs up dating 😉
Great but your ATM needs up dating 😉
Jeff
Trustpilot
February 13
It's was good ...
It's was good ...
Gary
Trustpilot
February 12
THEY SEEM TO ALWAYS HAVE A SMILE ON…
THEY SEEM TO ALWAYS HAVE A SMILE ON THEIR FACE AND YOUR TREATED LIKE A OLD FRIEND
Philip
Trustpilot
February 12
Swansea best tellers best managers…
Swansea best tellers best managers second to none And I do recommend them all the time
Michael
Trustpilot
February 12
Fast and friendly
Fast and friendly
Kevin
Trustpilot
February 12
Very friendly and polite
Very friendly and polite, going to open a savings for my son.
Clarisse
Trustpilot
February 12
Wonderful Staff
Love, just love going to the Fairhaven and New Bedford Acushnet Ave branches they are very friendly and welcome us, give us the best advice. You are very fortunate to have staff that show such dedication.
Amelia
Trustpilot
February 12
Pleasant and Helpful.
Pleasant and Helpful. I went to the bank to transfer my CD into an IRA and Vaida Armas took the time to explain everything to me, answered all my questions and made my visit a very pleasant experience. She was extremely helpful.
Maria
Trustpilot
February 12
As a 61 year old I am always amazed how…
As a 61 year old I am always amazed how young people navigate the cyber world with such ease. My experience was positive in every sense. The young man at the cashiers window that attended me at the ‘express branch’ was not only professional, but also very human and gracious. Without any effort, (so jealous) he took care of my concern, which was to go paperless on my accounts! Thank you so much!
Kimberly
Trustpilot
February 12
Loved the service
Loved the service. People are great and very secure will refer everyone to the bank Doreen was helpful and pleasant and make the visit relaxing and homey.
Annette
Trustpilot
February 12
Great bank
Great bank and love the customer service on phone and branch thank you
Fernando
Trustpilot
February 08
Great customer service!
Very professional and client based.
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.