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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Rated 9 out of 10 based on 268 reviews. See some of the reviews here.
January 02
Great experience
December 27
Great bank
Great bank, employees are always pleasant. Services are great also..
Long time customer
December 27
Great products
Great products, great people, great service
December 27
My experience
When I go to bank 5 the tellers are always with a smile on there face there polite what more do you need excellent customer service
December 20
Hometown bank feel!
Friendly staff in their branches give BankFive that hometown bank feel. You don’t feel like just a number.
Mary Lou
December 14
Bank 5 is a great way for me to bank!
Bank 5 is a great way for me to bank. They are local, great service, and have everything that the “big” banks have . Interest rates are good and very competitive with other banks. If I had to complain about this bank I would have to say that there online banking is something to get used to, but it’s not there problem it’s mine I just can’t work through the app !
December 10
My experience with BankFive has been …Great
My experience with BankFive has been great. The staff is friendly and knowledgeable. The updated online banking is better than some larger banks. I recommend the bank anytime someone asks.
December 07
Great customer service
Great customer service
December 04
Always excellent customer service!
Always excellent customer service!
November 30
Fraud attempt foiled by Bank Five
Haven't been a consumer to this bank for long I am very satisfied with their services very friendly atmosphere They called me inquiring about transaction on my account they ended up being fraudulent they handled it very swiftly very professional I am very grateful for that phone call
November 29
Excellent experiences with this bank.
Excellent experiences with this bank.
November 16
Very good experience
Very good experience. Jodi Oliveira is wonderful to work with. She really helped me with my loan and all the paperwork. The staff at the North branch are great with people!
November 08
Happy customer.
We have been with Bank Five for over 30 years. Threw car loans, home loans, savings and checking accounts and never been disappointed. Customer service has a.ways been pleasant and fast.
November 07
I have been a customer for many years …
I have been a customer for many years with Bank 5, and have no complaints.
November 05
great personal and professonal service.
great personal and professonal service.
October 31
I find everything I need at this Bank …
I find everything I need at this Bank service is great
Leonard Rebello
October 31
Staff at any branches of Bank Five …
Staff at any branches of Bank Five always willing to listen and find solutions to banking issues quickly and efficiently.
October 25
Great bank to work with
Great bank to work with. I switched to BankFive years ago after a frustrating experience with Bank of America. In addition to being a Preferred SBA lender, they sponsor the Bristol-Warren Art Night Series and are active in their local community.
October 25
Customer Service
Excellent service
October 24
Bank review
I like my neighborhood bank they are always polite and professional
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.