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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 842 reviews. See some of the reviews here.
Kimberly
Trustpilot
October 30
Positive experience:)
Excellent customer service!!!! Issue was resolved immediately.
Andrea
Trustpilot
October 30
Very gracious and kind manager helped…
Very gracious and kind manager helped me- Jared S.
Marcia
Trustpilot
October 29
Jared Smith 👍🏻
I would not hesitate for a second to recommend Bank 5 and Jared Smith. He was awesome. We did not have a working heating system in our home with a new baby and he helped to expedite the process so we could get our mass save loan processed ASAP.
James C Fontes
Trustpilot
October 29
Kyle A. Marios, Banking Officer - Branch Manager Thirteenth St.
Had a great experience with Banking Officer - Branch Manager - Kyle A. Marois with critical information helping my credit and loan applications...
Kathleen
Trustpilot
October 29
Very professional
Very professional, clear answers and quick to respond.
Kenneth
Trustpilot
October 29
Very good service
Very good service
Michael
Trustpilot
October 29
Great People
Great People! Always a pleasure to do Banking at BankFive!
Connie
Trustpilot
October 27
very friendly
very friendly , good service
Robert
Trustpilot
October 25
Above and beyond
Pedro came to my house so I could sign the paperwork, because I’m disabled. That was great service!
Linda
Trustpilot
October 23
Great service for the past 40 years
Great service for the past 40 years
Donald
Trustpilot
October 23
Was very satisfied with the service…
Was very satisfied with the service that was provided....problem was solved in just a few minutes....thank you for reaching out to us....enjoy your day.....
Julie
Trustpilot
October 23
Thank You to the gentleman that helped…
Thank You to the gentleman that helped me, for being so kind and understanding.....especially when I called because of a silly error I made during an online payment i had attempted to make. I felt bad that I wasted your time and apologized to you, but you assured me it was ok and you were there to help. Thank you for making it a pleasant experience. Have a wonderful day.
Diana
Trustpilot
October 22
Great help
They helped me quickly
Virginia
Trustpilot
October 22
Always fast and friendly service
Always fast and friendly service
Brian
Trustpilot
October 22
Excellent and friendly service.
Excellent and friendly service.
Briana
Trustpilot
October 22
Kyle from the express branch was…
Kyle from the express branch was extremely helpful in opening a new account.
Frank
Trustpilot
October 22
Great service
Great service
Kenneth
Trustpilot
October 22
very good experience
very good experience
Richard
Trustpilot
October 22
Employees helpful and personable
Employees helpful and personable
Andreina
Trustpilot
October 15
Excellent work
They every excellent very polite very generous and they do a good job at excellent work and treating customers that’s what I gave them five stars
Miranda
Trustpilot
October 15
Good experience
Good experience
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.