Skip to Main Content Skip to Sitemap

Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
Depositors Insurance Fund
100%
deposit insurance. Ensure the safety of every penny!
Learn More
Trustpilot
Rated 4.7 out of 5 based on 1290 reviews. See some of the reviews here.
Denise
Trustpilot
September 04
I've been with bank five for almost 25…
I've been with bank five for almost 25 years, and I've never had any problems. Recently my husband and I went to bankfive to open a new account. The accountant was very nice, down to earth, & she met all our needs .
Karen
Trustpilot
September 03
Very knowledgeable and helpful
Very knowledgeable and helpful. Was able to assist me without having me return to the bank.
Joyce
Trustpilot
September 02
Our loan officer Jim Hanewich was…
Our loan officer Jim Hanewich was excellent and made the refi process easy. A great experience from beginning to end.
Jim S
Trustpilot
September 01
Long Time Customers
We have been long time customers of BankFive, actually going back about 50 years when it was still the FR Five Cent Savings Bank. This transaction was to open an online savings account. We like the interest rate and the ease of using such an account. Although probably not your fault, we could not understand why we had to unfreeze my credit report when we already have active accounts in good standing.
Gerard
Trustpilot
September 01
We always have fast and courteous…
We always have fast and courteous service...
Alan
Trustpilot
September 01
Very good very helpful
Very good very helpful
Cheryl Castonguay
Trustpilot
August 26
My mother and I needed to set up an…
My mother and I needed to set up an account. Mitchell Santos, Branch Assistant, Somerset MA was friendly, helpful, and made the process easy. He accommodated our requests and answered all of our questions. We are very glad to have chosen not only Bank Five, but the Somerset branch as well. Thank you!
Jacqueline
Trustpilot
August 26
The wait was short and the service in…
The wait was short and the service in the drive through was delightful.
Brendan
Trustpilot
August 26
Best of the best.
Jim Hanewich and Edy are the best in the business. Jim provides fantastic rates and service, and Edy is responsive and organized. You’re an idiot if you don’t choose Jim and Edy.
Deb
Trustpilot
August 25
I've been happy with Bank Five
I've been happy with Bank Five. Thank you very much.
Fernando
Trustpilot
August 25
Overall my experience was very…pleasant
Overall my experience was very pleasant, especially with all the restictions and concerns with Covid-19, Miss Martin was very courteous and informative about banking and assured me that her branch and the Bank5 as a whole were taking all necessary steps to keep customers and employees safe!
Stanley
Trustpilot
August 25
The south end branch in Fall River is…
The south end branch in Fall River is superb. Always efficient , courteous, and a pleasure to do business with
Pierre
Trustpilot
August 25
Bankfive was excellent
Bankfive was excellent, Website and application process was easy to follow and fill out. Remortgaged with specialist Arthur McCue. Arthur is very knowledgeable and everything went according to how he explained things on the phone our first call. Kudos to Arthur.
cathy
Trustpilot
August 25
Thanks
I sent my assistant as i am handicapped they were great!
Maurice
Trustpilot
August 25
The woman teller did everything I…
The woman teller did everything I requested promptly.
Andrew
Trustpilot
August 25
Everyone is so nice and helpful all the…
Everyone is so nice and helpful all the time
Kearnszy
Trustpilot
August 25
Great Service
Speedy,painless banking
Yvonne
Trustpilot
August 25
I made a very large deposit to an…
I made a very large deposit to an account. It seemed a bit challenging, but was well handled. The service was what I expected and received from a local bank.
customer
Trustpilot
August 22
Jim was excellent to work with…
Jim was excellent to work with throughout the entire process. I appreciated his honesty and hard work. The BankFive system was easy to use and truly streamlined the process.
Nina
Trustpilot
August 19
Staff was patient and supportive in…
Staff was patient and supportive in helping my daughter open her first checking account and the teaching process that entails.
William Aschenbach
Trustpilot
August 19
Miracle workers
Andrew and the team at Bank Five literally accomplished a miracle for my family and I. Please contact them with all due haste, I can't recommend them highly enough.
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.