BankFive Reviews

Great customer service

I love Bank Five I have been a member for years. I recently have needed to get a medallion stamp for a few documents and Bank Five made it easy setting up the appointments and helping me with that especially Antonio Esteves he was very helpful and professional. I recently needed some bank checks and went to the Swansea branch they were very helpful excellent. I do most of my business at the Dartmouth branch. Excellent service

I always enjoy visiting the Somerset branch,tellers are friendly. Keep doing what you're doing. Donna Souza

I went to both the Somerset and North Main St offices and I found both to be extremely helpful and personable. I had questions and they had the answers that I needed. I was very happy with both of my experiences.

The teller who helped me was absolutely best in class! She is someone every employer would beg for. Just helpful, pleasant and good natured! I wish I knew her name - that's my fault

The staff at the President Avenue Branch are always friendly. Go above and beyond to assist you.

Customer service and response time excellent

I love going to bank five everyone is so friendly

My local Bank 5 in swansea Ma has a very friendly stuff. No complaints .Great customer service and personal attention. Highly recommend.

Very personable. caring, thorough and efficient. Staff customer service was great, friendly and I didn't wait long. They met my needs in a effective manner

Very professional and fast.

Exelente staff,very cordial and helpful on answering all my questions. Even the new employees are amazing .

they understood my dilemna and took the time and patience to fix it

Forgot to notify them I was going to be traveling out of the country this could not use my debit card. Quick phone call and was back in action and also learned where/how to use app for next time I go out of town. Thank you so much. Excellent customer service.

had no problem setting up accounts.

I just wanted to take a moment to recognize Jacqueline at the Globe Street bank branch for something truly special that I witnessed. While I was there, I saw Jacqueline come out from the back to greet a customer, and what happened next was absolutely heartwarming. She gave the customer a hug, and you could immediately see the genuine connection and trust they shared. I have never witnessed anything quite like that in a bank before! It was honestly one of the coolest and most beautiful examples of customer service I have ever seen. It reminded me that banking isn’t just about money and transactions. It’s about building relationships, showing kindness, and making customers feel valued. Jacqueline, keep being the amazing person you are! Your kindness and compassion do not go unnoticed. The Globe Street branch is lucky to have someone like you! Sincerely logan & emma

Great customer service and quick interaction with the customer service team

Excellent customer service and I’d give a 5 star rating overall. Thank you 🙂

Loved how easy everything was to set up. The customer service was great such a nice young man who helped me and my daughter set up our accounts.

answered my questions and was able to provide me with future documentation