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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 671 reviews. See some of the reviews here.
Young
Trustpilot
June 04
Good
Good, bank five
Devin
Trustpilot
June 04
Kyle Marois is the best!
Kyle Marois is the best!
Michele
Trustpilot
May 29
I chose BankFive to complete my energy…
I chose BankFive to complete my energy loan and it was a great experience!
ND
Trustpilot
May 23
Bank 5 is one of the best
Bank 5 is one of the best. The only reason I did not give 5 stars is that there's always room for improvement no matter how good an organization is. I went to the drive through to make a deposit....The only conversation that took place was....."You're all set, have a nice day." There was no greeting or a thank you. Just a little courtesy greeting would have given you a 5 star rating.
Kimberly
Trustpilot
May 23
Very good
Very good, I would highly recommend this bank
Yvonne
Trustpilot
May 22
My experience establishing an account…
My experience establishing an account for an estate of which I am the personal representative was smooth and handled efficiently.
Janet
Trustpilot
May 22
i have always had terrific service at…
i have always had terrific service at the Globe office.
Kathleen
Trustpilot
May 22
Always a great visit and immediate…
Always a great visit and immediate service from a teller. Gas and friendly staff.
Paula
Trustpilot
May 22
Excellent customer service at the…
Excellent customer service at the Somerset Branch!
Bonnie
Trustpilot
May 15
Excellent
Went to open two savings accounts and a checking account for myself and my children. Great experience
Lindi
Trustpilot
May 14
The manager she is a great mananger
The manager she is a great mananger. Give me all attention l need !!!
James
Trustpilot
May 14
excellent as always
excellent as always
Walter H Whittle
Trustpilot
May 14
have been a customer for over 30 years…
have been a customer for over 30 years and have never had a problem
Muriel
Trustpilot
May 14
Bank Five is a truly great bank that…
Bank Five is a truly great bank that goes the extra mile for their customers. They are a trusted bank that gives great customer service.
Sheryl
Trustpilot
May 09
My mother and I went to Bank 5 and…
My mother and I went to Bank 5 and Jared was patient, kind and professional.
Zelma
Trustpilot
May 08
professional service
Receptionist is professional and patient. She resolved my issue very efficiently.
Sharon
Trustpilot
May 07
Excellent service!
Excellent service!
Mark Ventura
Trustpilot
May 07
5 star experience
Very helpful, patient with my questions, knowledgeable branch manager left me feeling confident in my decision to bank at Bank 5. Could not have been a more pleasant experience, Thank You! Mark Ventura
Wayne
Trustpilot
May 07
New Customer
I am new to Bank Five and the support, service and involvement is unparalleled to other banks I have dealt with. Great Job
Ramon
Trustpilot
May 07
A great, personalized experience
Arthur and Yubetzy provided exceptional service and were a delight to work with. They moved very quickly, took time to get to know my financial situation, provided valuable advice as I compared options, and offered a great mortgage.
Bridget
Trustpilot
May 01
Went to one in fall river mass
Went to one in fall river mass. On Robeson st and pleasant. Was in and out and opened a new checking acct. Kindest guy in all of fall river have to say one of the kindest banks i use for myself.
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