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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 633 reviews. See some of the reviews here.
Ellen
Trustpilot
April 18
I had a wonderful experience with Bank…
I had a wonderful experience with Bank Five. Everyone is friendly . I would highly recommend Bank Five.
Roberto
Trustpilot
April 16
Very professional and friendly people.
Very professional and friendly people.
Lindsey
Trustpilot
April 10
Always friendly and professional
Always friendly and professional
Jacob
Trustpilot
April 10
Every time I go to branch people are…
Every time I go to branch people are friendly and eager to help. Always in and out quickly
Justin
Trustpilot
April 10
Was helped quickly and resolved my…
Was helped quickly and resolved my issue correctly
Nicole
Trustpilot
April 10
As always I was greeted kindly when I…
As always I was greeted kindly when I pulled up to the drive through. The teller asked if I wanted a balance on my receipt (which I did ) . She quickly processed my transaction and wished me a great day. I retrieved my receipt and was on my way. Quick, pleasant easy! Always a pleasure
Jose
Trustpilot
April 10
Excellent over all.
Excellent over all.
David
Trustpilot
April 09
Great customer service what more do you…
Great customer service what more do you need.
Jose
Trustpilot
April 09
Excellent service
Excellent service, I recommend to all my family and friends, bank five has been my bank for years.
Bryan
Trustpilot
April 09
Great service!
Tim was great! Helped me with everything I needed and addressed my questions and concerns. Thanks again Tim!
David
Trustpilot
April 09
Couldn't Have Been Better
My experience with BankFive has been nothing but excellent. The people I've dealt with have been helpful and knowledgeable. All my questions were answered, instructions were clear, and easily understandable. I've been a customer for a long time, and will continue to be for a long time.
Norene
Trustpilot
April 09
no problems what so ever!
no problems what so ever!
Andre
Trustpilot
April 09
Very easy the people were pleasant and…
Very easy the people were pleasant and very efficient
Allexis
Trustpilot
April 09
Thx for ur help
Thx for ur help
Jose
Trustpilot
April 09
I had a great experience with the help…
I had a great experience with the help of Suzanne.
Irfan
Trustpilot
April 04
Every thing was perfect
Every thing was perfect
Catie
Trustpilot
April 03
Best of two banking worlds!
Been banking with Bank Five for a little under twenty years now. I've had smaller accounts with other banks before and have even had a separate accounts in addition to my main Bank Five account a few times but have closed those accounts after comparison. Bank Five is small enough to feel like a smaller credit union but big enough to comfort me in not having to choose the bigger more popular branches.
Steven
Trustpilot
April 03
Excellent group of individuals who go…
Excellent group of individuals who go out of there way to help you with your needs. Great institution!
John
Trustpilot
April 02
A pleasurable banking experience!
A pleasurable banking experience!
Connie
Trustpilot
April 02
Professional,Understanding,Friendly and…
Professional,Understanding,Friendly and Polite
Mario carreiro
Trustpilot
April 02
well taken care of all the time
well taken care of all the time
Community Banking Resources
Learn more about our history, mission, community involvement, and charitable giving.