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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Rated 4.7 out of 5 based on 1881 reviews. See some of the reviews here.
July 06
The Somerset office staff are very…
The Somerset office staff are very polite and courteous. Doreen goes out of her way to accommodate us . Thank you Aristides Sousa
July 02
Lisa and her team were great at working…
Lisa and her team were great at working out the numbers to get us our mortgage for the beautiful home. Can’t say enough how appreciative we are of all of her hard work.
Debbie Chiumento
July 01
Easy and smooth from application to close!
We had a very smooth and easy application and closing process for our loan with Ismael, everything was explained and the online signatures we simple to provide. Closing was made even easier when Ismael offered to drive to our house with the documents! Thank you to all who helped us. Debbie and Mark
July 01
Excellent service, speedy responses!
I had a very easy, smooth, and friendly experience with BankFive - all of the staff were helpful, knowledgeable, prompt, and professional. Highly recommended!
Mara Tschierke
June 30
They probably have the cheapest fees
They probably have the cheapest fees around and the best hours (open Saturday and SUNDAYS) clearly the two previous reviews are people who cannot manage their money or else they would not be getting charged fees. I recommend this bank to anyone who wants real customer service and not that "fake" talk when you walk in to any bank. Get your money up playboy
Sri Venkata Naga V R Vadakattu
June 24
Smooth Processing
Process was very smooth, got good rates. Jim was very helpful throughout the process. Can’t ask for anything more.
Naomi Lynch
June 22
Their attention to customer needs is outstanding.
I've only ever had good interactions with them, and they treat everyone with dignity. Their attention to customer needs is outstanding.
Nina Fulton Tolken
June 03
Bank Five has the nicest people to help…
Bank Five has the nicest people to help with the borrowing process.. Recently we closed on a loan through Bank Five. As self employed people borrowing is always a complicated process, but they guided us through to a very smooth transaction. We definitely chose the right lender and would highly recommend .
Sagar Makanji
May 19
Excellent Service!
Overall great experience- very knowledgeable and responsive!
Harvey Crespo
May 17
Exceptional service!
I've had a wonderful time thus far! I'd be happy to suggest BankFive to my friends and family. Exceptional service!
Jenn Z.
May 11
Excellent teamwork
The entire team has been excellent to work with! Yubetzy, Vaida and Wil went over and beyond in supporting two real estate transactions for us. We are very happy with our terms and so appreciative of the the level of care from everyone on Wil’s team.
April 27
Monica B. from Bank Five was amazing!
Monica B. was my mortgage loan person from Bank Five and I couldn't have asked for a better person to work with. Buying a house is a big deal and can be very stressful, she was extremely thorough with all explanations throughout the process and made sure I understood the ins and outs of everything being explained to me. Bank Five also had competitive rates compared to some other lenders. Great experience all around. Thank You!
daniel chea
April 22
Very good experience
Had very good experiences with Bankfive. Mitchell Santos made my process over the phone as easy ans quickly as possible. Couldn't be more pleased with my interactions especially over the phone.
April 20
Professional Service!
Professional Service! The staff at Bank Five are friendly and quick to answer any questions I have. Very helpful, Always a pleasure doing business at this bank.
April 14
BankFive knows MassSave
Working with BankFive was quick, efficient, and comprehensive. They were familiar with the MassSave HEAT Loan process and helped make the process as smooth as possible.
Hilary R
March 30
BankFive offers the human touch
Our dealings with BankFive has been wonderfully supportive and clear. They give you a human touch that not all financial institutions offer. Michael was amazingly helpful was with our mortgage last Spring and Alycia made it possible for us to get a RISE HVAC loan this month, both experiences were easy and fast.
B. Quinn
February 27
Michelle Guertin is simply the BEST
I have had the pleasure of working with Michelle twice now for mortgage refinancing. She is professional, informative, and guided me through the ( sometimes) very confusing process with efficiency, attentiveness, and outstanding customer service, She was always accessible for questions and keeping me informed of all steps along the way. She is a true asset to Bank 5 and I highly recommend Michelle for any mortgage needs.
Steve Gaul
February 22
Great effort to get us what we needed VERY quickly
Our experience with Bank5 and Mike/Alycia was great. We were in a huge hurry to get a new credit line (HELOC) in place. Alycia worked very closely with us and got all the paperwork done and got the credit line approved very quickly. No snags, no hassles, just getting the business done with a great positive attitude.
Sandy Amaral
February 01
After several searches of mortgage…
After several searches of mortgage lenders and calls to various mortgage brokers, I found Monica Botelho from Bankfive to be the most professional and knowledgeable person to help me get through the mortgage process for my new home. I did not have a realtor to represent me and Monica by far went above and beyond to guide me through this process. The emails, phone calls and text messages, Monica would always make herself available and answer all my questions. She made me feel comfortable and made things less stressful as she was always on top of things before any deadlines. It was amazing to see how proficient she was through this process and I HIGHLY recommend her to anyone that is looking to finance their home.
sybilla solis
January 28
Mitchell and his team were AMAZING
Mitchell and his team were AMAZING. They kept on top of us to make sure we were taken care of. I so appreciate his help. We received our package in a quick and complete manner. THANK YOU MITCHELL!
January 05
Bank5 did an excellent job from initial…
Bank5 did an excellent job from initial app to final closing … they met my timeline and reevaluated the appraisal to a higher amount per my request… very professional but flexible to meet my needs
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