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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Rated 4.7 out of 5 based on 1833 reviews. See some of the reviews here.
January 05
Bank5 did an excellent job from initial…
Bank5 did an excellent job from initial app to final closing … they met my timeline and reevaluated the appraisal to a higher amount per my request… very professional but flexible to meet my needs
January 05
Nice and smooth process...
Nice and smooth process...
December 29
Process was smooth and efficient
Process was smooth and efficient. Lender took care of everything that it could.
Mike Couto
December 26
Great Experience!
Working with Susana Neves Coito for my mortgage was a great experience. She answered all my questions and guided me through the process in a manner that mad me feel extremely comfortable. I would definitely recommend her to anyone looking to get a mortgage or refinance a loan.
December 22
Quick and hassle free process on taking…
Quick and hassle free process on taking out the MA HEAT loan with Pedro Pelicas
December 15
I work with the bank five team for a…
I work with the bank five team for a while and I found them all the people who were working on my loans were doing fantastic job. Thank you and keep up the great work.
December 15
This is our third time working with…
This is our third time working with Bank5 and Monica. From day one, Monica has made the process super easy. She is a top notch communicator and always responsive! If you haven’t worked with Bank5, I would highly recommend Monica and her team!
December 14
I could not have been happier with my…
I could not have been happier with my experience with BankFive! Communication and service was exceptional!
December 08
Tucker was amazing in supporting me…
Tucker was amazing in supporting me with my very complicate loan applications and closing. He maintained professionalism throughout the entire process. He was kind, supportive and available to answer questions and concerns. Sincerely, Melissa
Len Casey
December 08
Outstanding Service!
We recently sold our home and immediately contacted Monica Botelho at Bank Five. She was our contact person on two previous refinancing's and each time we had an excellent experience. As soon as we sold our previous home, we contacted Monica and after completing our loan application, she went into action, First, she provided us with a pre-approval letter for the offer on our new house. The she secured us an excellent rate and guided us seamlessly through the balance of the process right up until closing day. Monica tries to make the process as easy and simple as possible while providing reassurances along the way that everything is firmly on track At all times we felt that we had a strong advocate on our side. We wholeheartedly endorse Monica and the whole team at Bank 5 to anyone looking for a professional and extremely customer focused lending source. Len & Dolly Casey
December 08
Excellent service!
Excellent service! Jim Hanewich was fantastic to work with and made the process of getting a pre-approval letter and qualifying for our final mortgage seamless and relatively effortless on our part. We got a great rate and are very happy with the final outcome. Would highly recommend!
December 02
I was going through a divorce
I was going through a divorce, and needed to buy out my spouse quickly in order to prevent my house from going on the market. Monica was able to accomplish this in record time and I was able to keep my house. Thanks for all your hard work Monica.
Keri Brandariz
November 30
I recently refinanced my home through…
I recently refinanced my home through BankFive. From beginning to end, Jim Hanewich was informative, extremely thorough and attentive to my unique situation. What could have been an incredibly stressful and difficult process, was in fact smooth and seamless. Jim's professionalism is top notch. I highly recommend him for any and all of your mortgage needs. Keri Brandariz
Bud Noyes
November 24
Claudette Vickery is as good as it gets
Claudette Vickery is as good as it gets. Very efficient, professional, and trustworthy. Don’t go anywhere else as you won’t do any better.
Kathleen Genthner
November 10
Top Marks for Monica Botelho
My husband and I received not only exemplary professional service from Monica Botelho and the team at Bank 5 involved with our refinance; Ms. Botelho was extremely attentive to our numerous questions and we felt our experience was as important if not more so than the business we were providing the bank.
Maria Lopes
November 03
Fantastic Experience!
Great Experience! Very Sufficient easy straight to the point! Definitely a 5 Star!
October 20
Fantastic Loan Experience!
We used BankFive Bristol for both a RI Heat Loan and Equity Loan. Alycia was great to work with - professional, knowledgeable, helpful, and kind. She answered all our questions and kept us advised of the process and progress of our loans. This was an incredibly straight forward and smooth experience. I highly recommend Alycia and BankFive Bristol.
derek milewski
October 19
Excellent service done fast and easy!
Monica Botelho and the Bank Five team were an absolute pleasure to work with! The process was fast and easy. Monica definitely exceeded my expectations! I will undoubtedly recommend Bank Five and Monica to any friends or family looking for a home loan or refinance. Thank you for all of your help! -Derek M.
October 18
Outstanding service….Monica Botelho was…
Outstanding service….Monica Botelho was very professional and highly knowledge in the mortgage process she went above and beyond for us. I would recommend Monica with bank five to anyone and everyone!!!!!
October 13
Great experience
Great experience, service was outstanding.
October 06
Happy repeat customer
We've used BankFive for several mortgage/home equity transactions. Each time, the process proceeded without a hitch. Excellent follow up and service from Michelle, our account representative. The automation/technology and superior customer service on BankFive's part made our part of the effort easy peasy!
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