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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 9 out of 10 based on 386 reviews. See some of the reviews here.
Sheila m Rossi
Trustpilot
December 06
Love ❤️ bank 🏦 5 every one is so nice…
Love ❤️ bank 🏦 5 every one is so nice and helpful with a smile 😊 Ty , Sheila M Rossi
Lisa
Trustpilot
December 04
Great Service
I have always had great service with all the Tellers I have dealt with at BankFive. They are very helpful and polite!
Erika
Trustpilot
November 27
Elizabeth at Bank 5 is amazing!
Elizabeth at Bank 5 made the home loan process easy as can be! Always avialable to answer questions and give us options that would benefit us personally and fincancially. I would recomend Elizabeth to family and friends!
Ray
Trustpilot
November 22
My first experience with Bank5 was with…
My first experience with Bank5 was with a no-interest HEAT Loan sponsored by MASSAVE and the Utilities companies in Massachusetts. The online application process was simple and straightforward with a minimum of unnecessary paperwork. Turnaround was fairly quick. I've since applied for a HELOC to replace my existing one with another bank and, while it's more complicated because of the nature of it, has been fairly straightforward also. Everyone treated me as a valued customer right from the start.
Patricia
Trustpilot
November 21
People make the difference!
I love Bank5. Dealing with staff at Bank5 Bristol has been a pleasure. Especially working with Jorge. He always goes above and beyond my expectation. The atmosphere and environment in the Bristol branch is so stress free! Thanks
Francis
Trustpilot
November 21
Out standing!!!!!!
Out standing!!!!!!
JC
Trustpilot
November 21
Easy process.
Easy process.
Gail
Trustpilot
November 20
Service was fast and without hassle.
Service was fast and without hassle.
Ma
Trustpilot
October 31
good customer service
good customer service
Doris
Trustpilot
October 26
Lifetime customer
I have been banking with Bank Five since I started college many years ago.I have done most all my business with them Savings Checking Mortgage. I have always been treated courteously and professionally.I would highly recommend Bank Five
Jonathan
Trustpilot
October 20
So far everything is going great will…
So far everything is going great will be using checks soon for rent
Andrew
Trustpilot
October 20
Solar Loan
We did the on line application. Were contacted and followed up with promptly and professionally. The only "improvement" to the process would be having the terms of the loan available on line. Especially after being approved. It would have made the process even smoother to be able to review the documents prior to visiting a branch to close.
Michael
Trustpilot
October 12
Great Employees to Work With
The Bank5 employees I worked with were great. They listened to my needs and fulfilled all of them. Highly recommend them.
Gene
Trustpilot
October 12
We were treated with respect and…
We were treated with respect and professionalism.
Louis
Trustpilot
October 05
Quick
Quick. Great.
Jacqueline
Trustpilot
October 01
Great service devoted to their patrons.
Great service devoted to their patrons.
Mary
Trustpilot
September 29
I began with Bank5 as a result of the…great experience!
I began with Bank5 as a result of the Mass Save program while I was replacing my heating system. My loan experience was great from the beginning. The customer service was wonderful, very professional, friendly and informational. It was a very positive experience.
Nancy
Trustpilot
September 22
We are new customers at the Swansea…Great place to bank!
We are new customers at the Swansea branch. The bank manager has been very helpful and created a wonderful atmosphere for the customers. In fact, every employee has been very pleasant. Love banking here!
Ian
Trustpilot
September 21
Very helpful and responsive to my…
Very helpful and responsive to my questions about the home buying process.
Gordon
Trustpilot
September 21
With Bank5 since they were Fall River 5…
Been with Bank5 since they were Fall River 5 and haven't had anything but wonderful service and experiences with them For me, there is no need to look elsewhere for my banking needs. Very pleased with their personal service as well as community service.
Kimberly
Trustpilot
September 21
Have been a member for many years
Have been a member for many years, your service is fantastic and always focused on the customer.
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