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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.6 out of 5 based on 1697 reviews. See some of the reviews here.
Tracey
Trustpilot
May 14
This process was smooth and…
This process was smooth and professional. Would reccomed your bank. Thank you, Tracey Correia
Kevin
Trustpilot
May 13
Just great all around
Just great all around
Michael
Trustpilot
May 13
This is the bank for all your personal… Amazing
This is the bank for all your personal and business needs. I love Bank 5, and the staff are friendly, professional and amazing
Laurie
Trustpilot
May 13
Bank employee was very helpful in…
Bank employee was very helpful in explaining products that met our needs.
GaryXM
Trustpilot
May 13
Open a checking account
Open a checking account, individual who assisted me was professional, knowledgeable and most helpful. She also connected me with social security so my monthly check was routed to my new checking account. Most pleasant experience.
Rakesh
Trustpilot
May 12
Closing loan was very smooth Manager…
Closing loan was very smooth Manager was very helpful
Christa
Trustpilot
May 12
My refinance and equity line
Arthur McCue and his team are just wonderful to deal with. I have since referred two clients to him and all are extremely happy! Cheers to Arthur and his team! 🥂
Mike Santos
Trustpilot
May 12
Great closing
Monica made the process painless as possible. Whenever we had a problem she was there to help us along every step of the way. The closing went on time and convenient to my schedule. Great job everyone.
Billy Milner
Trustpilot
May 12
Excellent Service
Excellent Service
MaryBeth
Trustpilot
May 06
Melissa was very helpful with setting…
Melissa was very helpful with setting up my account before I moved out of state.
Delio
Trustpilot
May 05
Excellent service
Excellent service
Linda
Trustpilot
May 05
I recently decided that it was time....
I recently decided that it was time to refinance my mortgage because the rates had dropped by two points. I called the mortgage broker I had used in the past, Jim Hanewich, and spoke to him about this. He is by far the best person I've ever used for my mortgage needs. He is helpful beyond words, helped me when I had questions re: filling out the application online, and walked me through what I thought was a problem and I had a meltdown. He explained everything to me before the closing, so I felt more confident, and the closing went very smoothly. I would highly recommend him as your broker. Bank Five is fortunate to have him.
Malcolm
Trustpilot
May 05
Great customer service
Great customer service
Susan
Trustpilot
April 30
I love this bank so far
I love this bank so far. Everyone is friendly & whenever I call I actually get a person on the phone rather than getting thrown into a voicemail where no one ever returns my message. I'm glad I joined up with Bank 5!
Rob
Trustpilot
April 29
New accoutn
I had a great experience opening a new account and starting a loan process.
Erika
Trustpilot
April 22
I found the communication to be quick…
I found the communication to be quick and helpful. The app/website made it easy to download paperwork without need of physical contact which is helpful during covid restrictions. Very professional and accommodating for my difficult work schedule. The staff was very professional and friendly and quick to respond to emails/questions. Very happy with the results.
Ellie
Trustpilot
April 22
Mortgage Lending
As a first time home buyer, Monica at Bank Five made the process so easy. She was thorough, thoughtful and on top of everything
Wil and Flor
Trustpilot
April 21
Kevin is the best in the industry and…
Kevin is the best in the industry and his team is lucky to work under his leadership and mentorship. It is always an honor and privilege to work with Kevin. Marie Rezendes and Robert Baylis did a great job and we thank you for your hard work.
Linda
Trustpilot
April 21
I always received good service at this…
I always received good service at this bank
Michael
Trustpilot
April 21
Great Bank
Great Bank! Awesome staff everyone is a pleasure to deal with . Highly recommend Bank Five for all your banking needs .
Dan L
Trustpilot
April 19
What a terrific experience
What a terrific experience. Ismael was tremendously efficient and helpful throughout our HEAT loan process, and Janice traveled to meet us in Woburn to facilitate our closing. Then, when we had to switch contractors, they handled the change graciously and redid the whole process without even a hint of reluctance about the inconvenience. Ismael led an exceptional customer service experience, we are very happy with Bank Five and will be repeat customers.
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