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Testimonials

We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We’re grateful for their words of praise, but we’re also committed to letting our customers say what’s really on their minds. We value all customer feedback, positive or negative, and use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island neighbors. Here are some of the BankFive reviews our customers have graciously taken the time to write. We love hearing what they have to say!
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Trustpilot
Rated 4.7 out of 5 based on 1791 reviews. See some of the reviews here.
David
Trustpilot
October 13
Great experience
Great experience, service was outstanding.
Paul
Trustpilot
October 06
Happy repeat customer
We've used BankFive for several mortgage/home equity transactions. Each time, the process proceeded without a hitch. Excellent follow up and service from Michelle, our account representative. The automation/technology and superior customer service on BankFive's part made our part of the effort easy peasy!
Andrew
Trustpilot
October 06
Top Notch
I worked with Elizabeth Tetzner and am a fellow industry professional. Elizabeth and BankFive are far and away best in class for knowledge, service and especially rates and products. I couldn't be happier!
Ashleigh Francis
Trustpilot
October 03
Monica Botelho helped me with a home…
Monica Botelho helped me with a home refinance. Very helpful and available! Would definitely recommend if you’re considering a home refinance.
alan
Trustpilot
September 28
Lisa Cleary was fantastic to deal with…
Lisa Cleary was fantastic to deal with at Bank V. After my dad passed, she was instrumental in helping me to understand his accounts and how to handle them. Please give her five stars! Alan Kaplan
Tom
Trustpilot
September 20
Monica Botelho is amazing!
When I first started to plan for a home purchase over a year ago, I was introduced to Monica at BankFive. I am so grateful that I was. Her help during our recent home purchase was truly amazing. I can't recommend her highly enough to anyone in need of a mortgage. She's fantastic, knowledgeable, trustworthy and dedicated to her customers. She was always available to answer any question, no matter the day or time. She made this entire process so much easier and I am grateful for her work.
Robfriar
Trustpilot
September 15
Everything was smooth and went well one…
Everything was smooth and went well one of the better closings that I’ve ever had
Lois
Trustpilot
September 15
Very good treatment of customer.
Very good treatment of customer.
Matthew
Trustpilot
September 15
Great Service!
Great Service!
Alexander
Trustpilot
September 15
Excellent service
It is an excellent bank, fantastic Banker Tucker Stevens who managed to get us HELOC on a relatively short notice. Very professional approach, highly recommend to anyone looking for home equity loan
Elisabeth
Trustpilot
September 07
BankFive was efficient and…
BankFive was efficient and professional. I would recommend them to anyone purchasing a home.
Paul Rich
Trustpilot
August 30
I can safely entrust my finances
I can safely entrust my finances. Competent staff, knowledgeable and helpful in many matters.
Robin
Trustpilot
August 25
Bank five blows all other financial…
Bank five blows all other financial institutions out-of the water. The customer service is unmatched. I highly recommend bank five to all. The Bristol RI location is phenomenal. They are the nicest people and on the ball at all times. The fraud detection debt. has saved me more than once. In this day and age, you cannot be too careful and knowing I have Bankfive on my team gives me true peace of mind.
Sherri
Trustpilot
August 18
Great Experience
Worked with Monica for my home refinance. She was knowledgable, prompt, and worked hard for me. Everything went totally smoothly.
Jennifer
Trustpilot
August 18
Very friendly and helpful
Very friendly and helpful
Joe
Trustpilot
August 18
Painless process
Painless process, all requirements clear and concise. Would recommend to all.
PaulS
Trustpilot
August 14
Great Refinance Experience
I refinanced my mortgage with BankFive to take advantage of their low interest rates. I worked with Monica Botelho on the application. She was very easy to work with and answered all of my questions promptly (I have lots of questions). I highly recommend Monica and BankFive to anyone looking for a mortgage.
Courtney D
Trustpilot
August 13
I opened a new free checking account
I opened a new free checking account at Bank Five as I am new to the area. They have numerous locations near me. It was quick, easy and very friendly. I signed up for online banking, ordered a debit card and tried the mobile image deposit. I am extremely satisfied with my experience with Bank Five. Thanks
Casey
Trustpilot
August 12
Kevin McGoff and team are excellent to…
Kevin McGoff and team are excellent to deal with and process was quick and efficient! I will highly recommend.
vincent maher
Trustpilot
August 11
Claudette and Lindsay Vickery led a…
Claudette and Lindsay Vickery led a team to one of the best and fastest mortgage acquisitions I've ever experienced.
Stan
Trustpilot
August 11
Mortgage Refinance
Recently, we refinanced our mortgage with Bank 5, after being referred to Jim Hanewich, our loan officer. This was our first experience with Bank 5 and we're happy to report that our experience was very positive. Jim Hanewich is experienced and knowledgeable and explained the process every step of the way. He explained our options regarding mortgage rates, terms and whether to choose a 15, 20 or 30 year mortgage. We ended up choosing a 15 year mortgage at a great interest rate and Jim really made it happen for us. We would not hesitate to recommend Jim. Thank you Jim and Bank 5!
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