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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Us By:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Email: Use our Contact Form to contact us about non-sensitive matters.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Customer Support
First Vice President

Trustpilot
April 20
Professional Service!
Professional Service! The staff at Bank Five are friendly and quick to answer any questions I have. Very helpful, Always a pleasure doing business at this bank.
Vincent
Trustpilot
October 13
Great experience
Great experience, service was outstanding.
David
Trustpilot
September 15
Very good treatment of customer.
Very good treatment of customer.
Lois
Trustpilot
September 15
Great Service!
Great Service!
Matthew
Trustpilot
September 08
I had some issues at first but support…
I had some issues at first but support was fast and quickly resolved my confusion. Great experience so far.
Jonathan
Trustpilot
August 18
Very friendly and helpful
Very friendly and helpful
Jennifer
Trustpilot
August 05
BankFive is superb
BankFive is superb, I love their services, ranging from customer care, good etiquette practices. A one stop for anybody that wants to do financials
C_Sylas
Trustpilot
July 22
was happy with that it was fast and was…
was happy with that it was fast and was told everything i needed to know
Douglas
Trustpilot
July 21
Bank Five
Always helpful, professional and friendly.
Josh
Trustpilot
July 07
New Customer onboarding
The online onboarding process for new customers was easy and a good experiance.
Robert
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