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Call Center

Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Our Customer
Contact Center:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Contact Us by Email

Features

Call Center
Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole

Trustpilot
January 10
Always pleasant custumer service,no…
Always pleasant custumer service,no matter what time of the day.
Carina
Trustpilot
January 10
Friendly and happy service
Friendly and happy service. Wish more banks are like bank 5
Brian
Trustpilot
January 10
Great customer service
Very responsible & professional,efficient & knowledgeable.Always look forward to banking with your company. Everyone has a pleasant disposition & takes care of all my needs, quickly & efficient.Very pleasant & professional & caring bank... I’m very pleased. Thank you, because u care about your customers.
Phyllis
Trustpilot
August 14
I spoke to a representative named Eric
I spoke to a representative named Eric. He was fantastic and very patient with me. He helped me understand what was going on, and help me go through each steps to resolve the issue. The physical bank did not help me at all!
Samantha
Trustpilot
March 22
Long term customer Excellent Customer…
Long term customer Excellent Customer service
Stephen
Trustpilot
February 14
Really helpful and respond fast with…
Really helpful and respond fast with any problem
David
Trustpilot
February 06
Excellent customer service.
Excellent customer service.
Steffani
Trustpilot
February 02
Great service
Great service, great people
Stuart
Trustpilot
January 31
Bank Five is the best!
The folks at Bank Five were very courteous and extremely helpful. I have had a great experience dealing with them.
Jane
Trustpilot
January 26
very friendly staff,helpful and kind.
very friendly staff,helpful and kind.
Samir
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