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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Our Customer
Contact Center:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Contact Us by Email

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Digital Banking Center Manager
Vice President

Trustpilot
September 05
The woman was very patient and told me…
The woman was very patient and told me what I needed to do to straighten things out. Thanks.
Cheryl
Trustpilot
September 04
I have been with Bank5 for over 25…
I have been with Bank5 for over 25 years along with my contractor business,this bank is locally owned and operated, which I like,and keeps up to modern trends. Such things as convenient atms locations, on line banking and many other free services. Keep up the great work!!
Thomas Laflamme
Trustpilot
September 03
Carla took care of my problem.
Carla took care of my problem.
Fred
Trustpilot
September 03
Quick service
Quick service, did exactly what I ask in a very fast manner
Lonnie
Trustpilot
September 03
Great customer service!!
Great customer service!!
Rachael
Trustpilot
August 31
Professional demeanor
Professional demeanor, call center agent resolved my issue expeditiously.
Frank
Trustpilot
August 28
very helpful
I’ve called a few times to help me with a security pop up on my computer, they were very helpful and very polite.
hynorma
Trustpilot
August 27
The associate was very helpful
The associate was very helpful
Anastasia
Trustpilot
August 27
Bank Rep was very friendly
Bank Rep was very friendly, and knowledgeable and answered all my questions,
Bridget
Trustpilot
August 21
Good people with whom to do business!
Good people with whom to do business!
David G Pritchard
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