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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Wednesday
7:30 - 7:00 Thursday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Our Customer
Contact Center:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Contact Us by Email

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Digital Banking Center Manager
Vice President

Trustpilot
February 19
Great service friendly very helpful
Great service friendly very helpful
Carol
Trustpilot
February 19
Damaged debit card
I called because my debit card was damaged. It was early in the morning and just thought I would try to talk to someone before I went into work. To my surprise my call was answered and a new card was issued. Thanks.
customer
Trustpilot
February 18
Everyone I had to deal with on the…
Everyone I had to deal with on the phone were patient and helpful.
catherine charette
Trustpilot
February 13
my experience was very good
my experience was very good
Nelia
Trustpilot
February 05
I love BankFive
I love BankFive. Recently dealt with an issue with my card and the customer service department handled it immediately. They were very friendly and professional.
Kristen
Trustpilot
February 05
Great service
Great service. Friendly workers. Love my bank!!!
Brian
Trustpilot
January 14
Complete and accurate response
The woman I spoke with understood my issue right away and gave me accurate and complete information about how to proceed
Susan
Trustpilot
December 31
Love my “hometown “ bank.
Love my “hometown “ bank.
Carol
Trustpilot
December 31
Customer service was excellent
Customer service was excellent. I needed my spending limit increased for a large purchase. This was done within seconds he even stayed on the phone with me while the purchase was processed.
Anne Marie
Trustpilot
December 25
The bank is in good hands
The bank is in good hands, I never had a problem the customer service is very receptive. I recommend anyone to this bank.
Rui
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