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Call Center

Call Center

79 North Main Street
Fall River, MA 02720
tel: 774-888-6100
We know that your banking needs don’t always occur during traditional bank hours. That’s why our Customer Contact Center is available seven days a week. Whether you want to put a travel notice on your debit card, need help with Online Banking or are a Cash Management customer needing help with a wire transfer, our team can help. Our representatives are a knowledgeable group capable of offering assistance in English, Portuguese, Spanish, and French Creole.

Hours

7:30 - 5:00 Monday - Friday
7:30 - 3:00 Saturday
11:00 - 3:00 Sunday

Reach Us By:

Tel: 774-888-6100
Toll Free: 800-679-4420
Fax: 508-646-4948

Email: Use our Contact Form to contact us about non-sensitive matters.

Secure Email/Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Features

Languages Spoken:
  • English
  • Portuguese
  • Spanish
  • French Creole
Call Center
Jeff Sanson
NMLS# 758968
Customer Support
First Vice President

Trustpilot
January 21
always great job
always great job
Mario carreiro
Trustpilot
January 20
Easy
As always no fuss fix to my problem.
William
Trustpilot
January 20
Bank deposits.
I requested assistance in reviewing and changing some of my Bank 5 payroll deposits after I recently started a new job. Customer Service was great in helping with all that needed to be done. Thanks again.
Robert
Trustpilot
January 19
Live on the Left Coast, but Bank5 is STILL my bank!
I was born in Fall River but have lived in California since 1980. BankFive has always remained my bank. They have great staff and excellent service.
James Levesque
Trustpilot
January 19
Great Worker
The man who helped me with my account over the phone; I believe his name is Kyle; is amazing. He is very helpful, full of life, charming, and most importantly always gets the job done. He is a pleasure to have help you.
Betty
Trustpilot
January 13
You have always met the needs I…
You have always met the needs I addressed. Thanks for your assistance.
Irene
Trustpilot
January 13
Always been satisfied.
Always been satisfied.
Geraldine
Trustpilot
January 13
I have had Bank 5 for many years
I have had Bank 5 for many years. I moved out of state and I still have Bank 5. I highly recommend this bank.
GUINEVERE MOORE
Trustpilot
January 13
PCE - Prompt, Courteous, Efficient
Unless there is a very high call volume, service is prompt, courteous and efficient. Even after waiting in the queue, service is always efficient. Thank you for keeping up those standards.
Ruth
Trustpilot
January 12
Knowledgeable and helpful...Thank you!
Knowledgeable and helpful...Thank you!
Mary
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