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Coronavirus Update
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COVID-19 Updates

Updates to Branch Hours and more.

Branch Updates & Hours

We are happy to announce extended Friday and weekend hours at most of our branches.

BankFive branch hours are now as follows:

Acushnet Avenue, County Street, Dartmouth, ExpressFairhaven, FlintGlobe, North, President Avenue, Somerset, and Swansea branches:

  • Monday-Thursday:
    • Drive Up: 8:00 a.m. - 5:00 p.m.
    • Lobby: 9:00 a.m. - 3:00 p.m.
  • Friday:
    • Drive Up: 8:00 a.m. - 6:00 p.m.
    • Lobby: 9:00 a.m. - 6:00 p.m. 
  • Saturday:
    • Drive Up: 8:00 a.m. - 1:00 p.m.
    • Lobby: 9:00 a.m.  - 12:00 p.m. 
  • Sunday (Dartmouth, Express & Swansea branches ONLY):
    • Drive Up: 11:00 a.m. - 3:00 p.m
    • Lobby: By appointment only

Bristol branch:

  • Monday-Wednesday:
    • Drive-Up: 9:00 a.m. - 4:00 p.m.
    • Lobby: 9:00 a.m. - 4:00 p.m.
  • Thursday
    • Drive-Up:  9:00 a.m. - 5:00 p.m.
    • Lobby: 9:00 a.m. - 4:00 p.m.
  • Friday:
    • Drive-Up:  9:00 a.m. - 6:00 p.m.
    • Lobby: 9:00 a.m. - 6:00 p.m.
  • Saturday:
    • Drive-Up:  9:00 a.m. - 1:00 p.m.
    • Lobby: 9:00 a.m. - 12:00 p.m.

Our Corporate Office remains open by appointment only. If you wish to schedule an appointment at our Corporate Office, please call us at 774-888-6100.


You can also reach our Customer Contact Center at 774-888-6100 during the hours below:

  • Monday-Wednesday: 7:30 a.m. - 5:00 p.m.
  • Thursday-Friday: 7:30 a.m. - 7:00 p.m.
  • Saturday: 7:30 a.m. - 3:00 p.m.
  • Sunday: 11:00 a.m. - 3:00 p.m.

     

Our online banking, mobile banking, and ATMs continue to be available 24/7. Safe deposit box customers who need to access their box may call their branch to schedule an appointment. If you have a loan closing, or have another essential banking need that cannot be conducted at the drive-up window, please call us at 774-888-6100 to schedule an appointment.

FAQs

For a list of commonly-asked questions about banking during the COVID-19 pandemic, please visit our Coronavirus FAQs page.
 
Please remember that we are also ready to serve you through the following methods:

  • Call our Customer Contact Center at 774-888-6100.
  • Use Online Banking to pay bills, transfer funds, check balances, make loan payments, and more. You can also chat with us from within your Online Banking account. Reps are available Monday-Friday 8:00 a.m. – 4:30 p.m. If you don’t currently have an Online Banking account, you can register for one here.
  • Use our new Video Banking service to chat with BankFive customer service reps face-to-face from your desktop computer Monday-Friday from 10:00 a.m. - 2:00 p.m. Also available on mobile devices by downloading the BankFive Video Banking app from the iOS App Store or the Google Play Store
  • Use Telephone Banking 888-833-5595 to check balances or make a transfer.
  • Use the BankFive mobile app to deposit a check, check your balance, or transfer funds.
  • Visit an ATM to make a cash withdrawal, cash deposit or check your balance.
  • Send us an inquiry via email: bankfivecustomerservice@bankfive.com