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Coronavirus FAQs

Answers to the questions we're getting asked the most in light of COVID-19.

We understand that this is a challenging and stressful time for our customers. Below are some answers to the questions we've been getting asked the most in recent weeks. We will be updating this page frequently with additional helpful information. In the meantime, if you have a question that isn't listed here, please contact us at (774) 888-6100.  We are here to help!
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COVID-19 Loan Program
An unsecured personal loan with no interest accrual or payments due for the first 6 months. Learn More
Can I get an extension on my loan payment?
  • If you are unable to make your scheduled loan payment due the COVID-19 pandemic and require an extension, please call us at (774) 888-6100.
Will the branches accept coins through the drive-up window?
  • Our branch drive-ups are not accepting loose coins. If you need to deposit coins you will need to do so using wrappers which can be picked up at the drive-up window. All coin wrappers must have the customer's name and account number written on them, as the coins will be counted and verified after the deposit is made. Please note that only 2 rolls of coins can be sent through the drive-up tube. If you have more than two rolls, you will need to use the drive-up drawer (if the branch has one), or you will need to bring your coin rolls inside the lobby.
What are some ways I can deposit a check without visiting a branch?
  • ATM - You can deposit a check at any one of our ATMs. Please visit our Locations page to find a BankFive branch near you (please note that our Cranston, Woburn and Wrentham Lending Offices do not have ATMs).
  • Mobile Deposit - Use the BankFive mobile app to deposit your checks by snapping a photo and following the in-app instructions.
  • By Mail - You can make a deposit by mail by sending us your check. Sign the check and write “For Deposit Only” on the back of the check with your account number below your signature. Mail to: BankFive, 79 North Main Street, Fall River, MA 02720.
Can I get a money order at the drive-up?
  • Yes.
Can I do a Passbook Savings transaction at the drive-up?
  • Yes.
 ​I would like to be able to conduct my banking online and through the BankFive mobile app, but I don't currently have an Online Banking account. How do I sign up?
  • You can sign up for personal Online Banking by clicking on the "Sign Up" link in the BankFive mobile app, or by clicking the "Register" link in the Online Banking box on our homepage.
  • You can sign up for business Online Banking by clicking on the "Register" link in the BankFive Business mobile app, or by clicking the "Register" link in the Online Banking box on our homepage.
Where can I download the BankFive mobile app? I am using the BankFive mobile app to deposit checks. How long until my mobile deposit will be available to me?
  • Mobile deposits confirmed as received before 4:00 p.m. on a business day will be credited to your account the same day. Deposits confirmed as received after 4:00 p.m. on a business day, and deposits confirmed as received on holidays, or days that are not business days, will be credited to your account the following business day. For information on when your funds will become available (in other words, when you will be able to withdraw them), please review our Funds Availability disclosure by clicking on the "Your Ability to Withdraw Funds" link on our General Disclosures page. Information regarding mobile deposits can be found in the section titled "Deposits at Automated Teller Machines/Mobile Deposit".
I have a safe deposit box at the Main Office, but the lobby is closed. How can I access my box?
  • You can schedule an appointment to access your safe deposit box by calling us at (774) 888-6100.
What are the bank's hours during the COVID-19 pandemic?
  • Our Customer Contact Center hours are as follows:
    • Monday-Friday: 7:30 a.m. - 5 p.m.
    • Saturday: 7:30 a.m. - 3 p.m.
    • Sunday: 11 a.m. - 3p.m.
  • Our Flint, Globe, Acushnet Avenue, County StreetBristol, Swansea, Somerset, North, President Avenue, Dartmouth, and Fairhaven branches are open for lobby transactions Monday-Friday. Hours at these branches are as follows:
    • Monday-Friday
      • Drive-Up: 8 a.m. - 5 p.m.
      • Lobby: 9 a.m. - 3 p.m.
    • Saturday
      • Drive-Up: 8 a.m. - 1 p.m.
      • Lobby: By appointment only
    • Sunday (Swansea & Dartmouth branches ONLY)
      • Lobby: By appointment only
      • Drive-Up: 11 a.m. - 3 p.m.
  • Due to occupancy limits, our Express branch lobby is not available at this time. Express branch hours are as follows:
    • Monday-Friday
      • Drive-Up: 8 a.m. - 5 p.m.
    • Saturday
      • Drive-Up: 8 a.m. - 1 p.m.
    • Sunday
      • Drive-Up: 11 a.m. - 3 p.m.
  • Our Main Office is currently open for appointments only. To make an appointment at our Main Office, please call us at 774-888-6100.
What is BankFive doing to assist local small businesses who are negatively impacted by COVID-19?
  • We are maintaining a page of resources for small businesses in our community, to help them navigate through this challenging time. This page includes information about emergency loans, grants, and other helpful advice. We also encourage our small business customers to reach out to our Commercial Lenders if they have any specific concerns or questions.
  • Our PPP Loan page includes detailed information about the PPP Loan forgiveness process.
  • The BankFive Back to Business Loan offers additional financial assistance outside of the Paycheck Protection Program.
Is the money that I have in my BankFive accounts still insured during the pandemic?
  • Yes, your money is insured by the FDIC. Deposits with an FDIC-insured bank or savings institution like BankFive will continue to be protected up to at least $250,000, and at BankFive deposits in excess of FDIC limits are insured by the Depositors Insurance Fund (DIF).
If you have a question that is not answered here, please don't hesitate to contact us via our Contact Form, or by calling us at (774) 888-6100.
Additional Resources
Quick links to some helpful information.